Andres Diaz

Leadership & Team Development

• Lead, coach, and motivate hourly associates and department managers to achieve store goals.
• Participate in recruiting, hiring, training, and performance evaluations.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Support associate engagement programs to improve retention and workplace satisfaction.

Customer Service Excellence

• Ensure a friendly, fast, and seamless customer experience throughout the store.
• Resolve customer concerns promptly and professionally.
• Maintain high standards for store cleanliness, presentation, and service.

Operational Management

• Oversee daily store operations and ensure compliance with Walmart policies and procedures.
• Manage staffing schedules, labor budgets, and front-end operations.
• Monitor inventory levels, product availability, and department execution.
• Support merchandising plans, seasonal sets, signing, and in-stock processes.

Financial & Business Performance

• Assist with budgeting, forecasting, and analyzing store financial data.
• Drive sales growth through strategic planning, merchandising execution, and customer engagement.
• Control expenses and reduce shrink through effective operational oversight.

Safety, Compliance & Standards

• Ensure compliance with safety and food safety standards, including OSHA and regulatory requirements.
• Support asset protection procedures and help maintain a secure store environment.
• Conduct inspections and audits to ensure operational and safety standards are met.

Cross-Functional Collaboration

• Partner with the Store Manager, Market-level leadership, and department managers on store-wide initiatives.
• Implement and monitor company programs, promotional strategies, and operational changes.
• Communicate business priorities and expectations clearly across all teams.

Leadership & Team Development

• Lead, coach, and motivate hourly associates and department managers to achieve store goals.
• Participate in recruiting, hiring, training, and performance evaluations.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Support associate engagement programs to improve retention and workplace satisfaction.

Customer Service Excellence

• Ensure a friendly, fast, and seamless customer experience throughout the store.
• Resolve customer concerns promptly and professionally.
• Maintain high standards for store cleanliness, presentation, and service.

Operational Management

• Oversee daily store operations and ensure compliance with Walmart policies and procedures.
• Manage staffing schedules, labor budgets, and front-end operations.
• Monitor inventory levels, product availability, and department execution.
• Support merchandising plans, seasonal sets, signing, and in-stock processes.

Financial & Business Performance

• Assist with budgeting, forecasting, and analyzing store financial data.
• Drive sales growth through strategic planning, merchandising execution, and customer engagement.
• Control expenses and reduce shrink through effective operational oversight.

Safety, Compliance & Standards

• Ensure compliance with safety and food safety standards, including OSHA and regulatory requirements.
• Support asset protection procedures and help maintain a secure store environment.
• Conduct inspections and audits to ensure operational and safety standards are met.

Cross-Functional Collaboration

• Partner with the Store Manager, Market-level leadership, and department managers on store-wide initiatives.
• Implement and monitor company programs, promotional strategies, and operational changes.
• Communicate business priorities and expectations clearly across all teams.

Loss Prevention & Shrink Reduction

• Develop and implement strategies to reduce shrink and improve profitability.
• Monitor inventory trends, conduct audits, and identify high-risk areas within the store.
• Lead investigations into theft, fraud, ORC (Organized Retail Crime), and policy violations.
• Ensure proper handling, documentation, and resolution of all asset protection incidents.

Safety & Compliance

• Maintain strict compliance with Walmart policies, state/local regulations, and OSHA safety standards.
• Oversee store safety programs, including hazard recognition, emergency procedures, and accident prevention.
• Conduct regular safety walks and ensure timely correction of safety hazards.

Training & Leadership

• Train and mentor Asset Protection associates and store leadership on loss prevention and safety practices.
• Support a culture of awareness, accountability, and teamwork within the store.
• Partner with Store Manager, Market Asset Protection Manager, and other leadership teams to execute AP strategy.

Store Operations Support

• Utilize surveillance systems, reporting tools, and analytics to detect unusual activity.
• Review and validate operational procedures related to cash handling, inventory control, and point-of-sale operations.
• Assist with high-risk operational processes such as product receiving, front-end operations, and secured merchandise management.

Incident Response

• Respond to emergency situations such as accidents, disturbances, or security threats.
• Coordinate with law enforcement during investigations and recovery efforts.
• Maintain proper documentation of all incidents, evidence, and investigation outcomes.

The Online Grocery Manager oversees the daily operations of Walmart’s Online Grocery Pickup (OGP) department, ensuring fast, accurate, and high-quality service for all online orders. This role includes managing a team of associates responsible for picking, staging, and dispensing customer orders while maintaining strict standards for freshness, accuracy, and efficiency.

Key responsibilities include scheduling and training associates, monitoring daily order volume, and ensuring orders are completed within time goals. The Online Grocery Manager also tracks department metrics, manages inventory accuracy, and ensures compliance with food safety guidelines and company policies. They work closely with store leadership to solve operational challenges, improve customer satisfaction scores, and maintain a clean, organized pickup area.

Strong leadership, communication, and problem-solving skills are essential, along with the ability to operate in a fast-paced, high-volume environment. Overall, the Online Grocery Manager plays a critical role in delivering a smooth, convenient, and reliable online shopping experience for Walmart customers.

An Asset Protection Associate at Walmart is responsible for protecting company assets, ensuring a safe shopping environment, and helping reduce shrink within the store. This role involves monitoring store activity to identify suspicious behavior, conducting safety and security audits, and following company policies to prevent theft and operational loss. Asset Protection Associates work closely with management and store teams to enforce compliance, maintain accurate documentation, and support investigations when needed.

They also help ensure the store meets safety standards by identifying hazards, reporting incidents, and assisting with emergency situations. Strong attention to detail, professionalism, integrity, and the ability to remain calm under pressure are essential for success in this role. Overall, Asset Protection Associates play a key part in maintaining a secure environment for customers, associates, and company property.

Achievements - Top performer for preventing theft in my market.