Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Andres Diazconti

Oxnard

Summary

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Overview

4
4
years of professional experience

Work History

Call Center Operator

Toppers Pizza Place
Oxnard
09.2022 - Current
  • Managed incoming customer calls and inquiries at a busy pizza establishment.
  • Processed orders efficiently using point-of-sale systems and restaurant software.
  • Provided excellent customer service by addressing complaints and resolving issues promptly.
  • Handled high number of calls to assist customers or dispatch services.
  • Suggested solutions when appropriate to resolve customer issues quickly and effectively.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Maintained strong call control and quickly worked through scripts to address problems.

Instructor's Assistant

Sasaki kenpo karate
Oxnard
06.2021 - 09.2022
  • Assisted instructors in teaching martial arts techniques to students of various skill levels.
  • Monitored student progress and provided feedback to enhance performance and technique.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Supervised children and participated with children in activities.
  • Demonstrated techniques during practice sessions to reinforce proper form and execution.
  • Collaborated with instructors to develop lesson plans tailored to student needs.
  • Engaged with students to promote a positive learning environment and encourage participation.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Instructed and monitored students in use and care of equipment and materials.

Education

High School Diploma -

Oxnard High School
Oxnard, CA
06-2023

Some College (No Degree) - Kinesiology

Ventura College
Ventura, CA

Skills

  • Customer account updates
  • Order processing
  • Customer relationship management
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Goal oriented
  • Resolving issues
  • Customer complaint resolution
  • Gathering information
  • Analytical
  • Customer needs assessment
  • Answering questions
  • Customer support
  • Providing customer support
  • Performance improvement

Timeline

Call Center Operator

Toppers Pizza Place
09.2022 - Current

Instructor's Assistant

Sasaki kenpo karate
06.2021 - 09.2022

High School Diploma -

Oxnard High School

Some College (No Degree) - Kinesiology

Ventura College

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