Years of professional experience
Andres Escobar
West Barnstable,MA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
2
2
6
6
years of professional experience
Work History
Assisting Store Manager
Hobby Lobby
10.2022 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mitigated business risks by working closely with staff members and assessing performance.
Builder's Laborer
Bedding Industries Of America
01.2020 - 09.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Followed blueprints and diagrams to complete projects according to specifications.
Server/Hostess
Ihop
01.2018 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
GED -
Cape Cod Community College
West Barnstable, MA06.2023
Skills
- Cost Control
- Store Trends
- Time Management
- Customer Service
- Store Opening
- Records Maintenance
- Staff Management
- Store Organization
- Store Management
- Staff Supervision
- Store Operations
- Goals and Performance
- Employee Scheduling
- Order Management
- Store Presentation
- Strategic Merchandising
- Inventory Control
- Store Opening and Closing
- Inventory Counting
- Hiring and Training
- Customer Service Management
- Incident Reports
- Customer Experience
- Pricing and Markdowns
- Stock Rotation
- Shift Scheduling
- Kronos Timekeeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assisting Store Manager
Hobby Lobby
10.2022 - Current
Builder's Laborer
Bedding Industries Of America
01.2020 - 09.2022
Server/Hostess
Ihop
01.2018 - 09.2022
GED -
Cape Cod Community College