Andres Esparza
Summary
Proven track record at Walgreens, excelling in customer service and inventory management. Demonstrated ability to maintain store cleanliness and organization, ensuring a welcoming environment for customers. Known for reliability and a flexible approach to scheduling, adept at handling financial transactions accurately. Achieved significant improvements in pharmacy productivity through efficient stocking and adherence to safety standards. Experienced with providing excellent customer service and maintaining sales floor organization. Utilizes skills in product placement and inventory management to enhance shopping experience. Knowledge of assisting with merchandising and supporting team goals in retail setting.
Overview
3
3
years of professional experience
Work History
Sales Floor Associate Floater
Walgreens
11.2024 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accomplished multiple tasks within established timeframes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Sales Associate
Walgreens
09.2024 - 11.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Pharmacy Technician
Walgreen's Pharmacy
04.2023 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Cashier/Sales Associate
Walgreens
01.2023 - 04.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier/Stocker
Family Dollar
08.2022 - 12.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Cleaner/Stocker
Weber's Bakery
01.2022 - 07.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Marie Sklodowska Curie Metropolitan High School
4959 S Archer Ave, Chicago, IL 6063201-2022
Skills
- Customer service
- Store maintenance
- Store cleaning
- Shipment receiving
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Flexible hours
- Inventory and stocking
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Sales Floor Associate Floater
Walgreens
11.2024 - Current
Cashier/Sales Associate
Walgreens
09.2024 - 11.2024
Pharmacy Technician
Walgreen's Pharmacy
04.2023 - 09.2024
Cashier/Sales Associate
Walgreens
01.2023 - 04.2023
Cashier/Stocker
Family Dollar
08.2022 - 12.2022
Cleaner/Stocker
Weber's Bakery
01.2022 - 07.2022
High School Diploma -
Marie Sklodowska Curie Metropolitan High School