Andres Espinoza
Madison,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Mike's Italian Restaurant
Baraboo, WI
01.2023 - 12.2023
- Monitored dining room activities to ensure customer satisfaction.
- Maintained cleanliness of the restaurant and kitchen areas.
- Coordinated with staff members to ensure smooth operations during peak hours.
- Ensured compliance with all health and safety regulations.
- Register wastes at close
- Trained new servers on proper food handling techniques.
- Assisted in resolving customer complaints promptly and professionally.
- Provided guidance and direction to employees throughout their shift.
- Developed strategies to increase sales, reduce costs, and improve efficiency.
- Analyzed daily sales data to inform staffing decisions for upcoming shifts.
- Scheduled server shifts based on projected business levels.
- Ordered supplies necessary for efficient operation of the restaurant.
- Resolved employee issues or disputes in a timely manner.
- Performed regular inventory checks of food items, beverages, and other supplies.
- Managed cash register transactions accurately and efficiently.
- Recruited, interviewed, hired, and trained new server personnel.
- Created an effective system for tracking customer orders from start to finish.
- Developed innovative marketing strategies to attract new customers.
- Organized monthly team meetings to discuss policies and procedures.
- Provided ongoing support to servers while they are on the job.
- Served orders by picking up and delivering customers' choices from bar and kitchen.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Provided information about menu selections and made recommendations.
- Motivated staff through acknowledgment of hard work and achievements.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Collected cash sales from employees to properly tip each server after shift.
- Maintained table setting by removing courses, replenishing utensils and refilling drinks.
- Established standards for personnel performance and customer service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Monitored temperatures of prepared food and cold-storage areas.
- Distributed food to service staff for prompt delivery to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Daily Control cash out sales.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Prepared workstations with ingredients and tools to increase efficiency.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Daily closing inventory
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Supervised team of [Number] employees in [Type] establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Front Desk Agent
Wyndham
Baraboo, WI
01.2022 - 03.2023
- Answered phones, responded to inquiries, and took messages.
- Greeted customers in a professional and friendly manner.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
Education
Bachelor of Arts -
Universidad De Las Americas
Quito, EC02.2021
Skills
- Risk Management
- Restaurant Operations
- Crew Coordination
- Team Training
- Policy Implementation
- Customer Service
- Equipment Inspection
- Inventory Control
- Recruitment
- Supply Ordering
- Food Safety
- Budget Development
- Worker Training
- Policies Development
- Hiring and Onboarding
- Production and Time Sequencing
- Food Portion Specification
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Assistant Manager
Mike's Italian Restaurant
01.2023 - 12.2023
Front Desk Agent
Wyndham
01.2022 - 03.2023
Bachelor of Arts -
Universidad De Las Americas