Andres E. Teran
Plantation,FL
Summary
Seasoned Hotel Manager with comprehensive background in hospitality management. Possess strong leadership skills with emphasis on team building and staff development, as well as experience in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.
Overview
23
23
years of professional experience
Work History
Hotel Manager
Arlo Wynwood
Wynwood , FL
12.2023 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
- Oversaw recruiting, interviews and new employee hiring.
- Delegated work to staff, setting priorities and goals.
- Responded to and resolved guest issues or complaints.
- Assist with improving guest satisfaction NPS score from 21.4 in 2023 to a YTD NPS score of 40.5. Trip Advisor improvement from 2023: 64 out of 142 to YTD improvement to 20 out of 142 hotels in the market.
Hotel Manager
Royal Palm South Beach Miami, a Tribute Portfolio Resort
Miami Beach, FL
07.2023 - 12.2023
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Organized special events such as conferences or meetings in the hotel premises ensuring smooth running of activities according to plan.
- Monitored customer feedback surveys and took appropriate action based on results.
Director of F&B/Hotel Manager
Nautilus by Alro
South Beach, FL
05.2021 - 06.2023
- Company Overview: South Beach – 30+ million (projected), 250+ rooms, 6 F&B venues (9 million projected), 12,000 meeting space, total of 200+ associates, including managers.
- Successfully transitioned the F&B operation from a third-party operator to self-managed.
- Revenue growth of $6.3 million year-over-year, with an increase of 3.5% in gross operating profit.
- Create an operating budget and forecast for all hotel operations.
- Lead the team to increase the TripAdvisor ranking improvement – currently in the top 10 of the ranking.
- Implemented all corporate-driven SOPs for self-managed F&B operations.
- Lead the F&B team operating with revenue of over $8 million in F&B revenue in 2022, with a profit margin of 35%.
- Responsible for all financial reporting to ownership of the cost of food, departmental expenses, labor, and profit.
- Responsible for all capital projects completed in 2022.
- POS upgrade projected.
- Plead with the team to drive guest satisfaction – Increase the NPS score in Medallia by 65% after taking over as hotel manager and increase the rating in TS from 17 to 12 out of 230 hotels.
- South Beach – 33.5 MIL (projected), 250+ Rooms, 6 F&B Venues (9 MIL projected), 12K meeting space, Total of 200+ associates including managers
Country Director of F&B
Selina Hotels
Miami, US
06.2019 - 05.2021
- Company Overview: Miami, FL – 10.5+ million (projected), 400+ rooms, 5 properties – 2 upcoming in 2021.
- Properties of Responsibility.
- Miami River Inn – West Brickell, Miami – Gold Dust – Miami.
- Chelsea, New York.
- Catahoula – New Orleans.
- Astoria, Oregon.
- Chicago – June 2021.
- Washington, DC – July 2021
- Responsibilities include.
- Ownership, Relationship, Management.
- Implement Selina's Brand Standards to F&B Partners.
- F&B Operating Budget for 2020–2021.
- Selina Brand Standard Food and Beverage Menus Implementation.
- POS (Lavu-TOAST) Implementation and Training.
- Kitchen and bar design with Selina Architects.
- Assist with securing F&B partners for future projects.
- Chicago
- Miami, FL – 10.5+ MIL (projected), 400+ rooms, 5 properties – 2 upcoming in 2021.
F&B Consultant
Auberge Madeline Resort & Residences
Mountain Village, US
10.2018 - 06.2019
- Company Overview: Mountain Village, Colorado – $9 million food and beverage revenue, 150 rooms, four food and beverage venues, 8,000 square feet of conference space.
- Responsibilities included.
- Hire all BOH associates, as well as onboarding.
- Background checks, new hire paperwork, drug testing results, etc.
- Menu Development.
- Costing, tasting, and execution.
- Vendor Implementation.
- All F&B needs for the property.
- Mountain Village, Colorado – 9 M F&B revenue, 150 rooms, four F&B venues, 8K conference space.
Director of F&B / Executive Chef
Margaritaville Hollywood Beach Resort & Spa
Hollywood, US
03.2015 - 09.2018
- Company Overview: Hollywood, FL – 349 rooms, $28M F&B revenue, 9 F&B venues, 30K conference space, oversaw 300 total associates, including managers.
- Opening a team for a new hotel in Hollywood Beach, Florida.
- Successfully transitioned to new ownership from Coral Hospitality to KSL, Davidson.
- Create an operating budget and forecast for all F&B venues.
- Involved in all hiring for all F&B management positions.
- Set up and implemented all corporate-driven SOPs for each venue in the hotel.
- Lead the F&B team operating with revenue of $28 million in F&B revenue annually, with a profit margin of 35%.
- Responsible for all financial reporting to ownership of the cost of food, departmental expenses, labor, and profit.
- Responsible for Entertainment.
- Managing a yearly budget of $900K to activate the entire resort.
- Responsible for Retail department with total revenues of $3.2M
- Responsible for two retail stores with yearly revenue of $2.5 million in 2018.
- Involved in all local marketing initiatives.
- Las Olas Food & Wine Festival.
- Winner of Battle Sea, 2016.
- Inaugural Hollywood Food & Wine Festival.
- Al Fresco Food & Wine Festival.
- Guest Chef, Florida Panther Event.
- JWB Prime Steak & Seafood Development and Implementation.
- Top 10 Best Steakhouses in Miami – Thrillist, April 2016.
- Top Seafood Restaurant in Miami – Thrillist, May 2016.
- Top 5 New Restaurants in 2016 – City & Shore, September 2016.
- Hollywood, FL – 349 rooms, $28M F&B revenue, 9 F&B venues, 30K conference space, oversaw 300 total associates, including managers.
Executive Chef / Executive Sous Chef
The Westin Beach Resorts & Spa & Sheraton Beach Hotel
Fort Lauderdale, US
01.2005 - 01.2015
- Company Overview: Fort Lauderdale, FL – 434 rooms, $19M F&B revenue, 5 F&B venues, 38K conference space, overseeing 45 associates.
- Responsible for all food outlets that include Shula’s on the Beach, Waves, Amatsu, IRD, and Banquet Operations.
- Lead the opening of a new sushi restaurant concept and Dos Caminos, an upscale Mexican restaurant.
- Lead culinary operations during the hotel transition from the Sheraton to the Westin brand.
- Lead the creation, costing, development, and execution of all new menus for all outlets.
- Task force assistance.
- Westin, St. John, USVI.
- Sheraton Cable Beach, Bahamas.
- Sheraton Gateway, Atlanta.
- Sheraton New York Towers, New York City.
- Responsible for all profit and loss statements for the culinary department.
- Lead in the opening of the new Westin Convention Center, which included hiring, ordering, training, SOP, and overall execution of all banquet events.
- Fort Lauderdale, FL – 434 rooms, $19M F&B revenue, 5 F&B venues, 38K conference space, overseeing 45 associates.
Executive Chef
Morton’s Steakhouse
North Miami, US
01.2002 - 01.2005
- Company Overview: North Miami, FL – $6.5 million F&B revenue, 25 associates.
- Lead culinary operations of $6.5 million in a dinner-only restaurant.
- Organized private dinners with corporate meeting planners.
- Assisted with Morton's open team in Bethesda, MD.
- Task force assistance in eight different restaurants in the U.S. and Puerto Rico.
- Trainer for newly hired or promoted executive chefs.
Education
Associates of Science - Culinary Arts
Johnson & Wales University
North Miami, FL05-1998
Skills
- Strategic planning and analysis
- Vendor interaction
- VIP services management
- Food and beverage operations
- Housekeeping oversight
- Guest accommodations
- Property management systems
- Guest relations management
- Employee development
- Staff training and development
- Revenue optimization
- Guest complaint resolution
- Special event coordination
- Project oversight
- Outstanding communication skills
References
Professional Reference Available Upon Request
Accomplishments
- Arlo Manager of the Quarter 2023
Languages
Spanish
Native/ Bilingual
Creole
Limited
Timeline
Hotel Manager
Arlo Wynwood
12.2023 - Current
Hotel Manager
Royal Palm South Beach Miami, a Tribute Portfolio Resort
07.2023 - 12.2023
Director of F&B/Hotel Manager
Nautilus by Alro
05.2021 - 06.2023
Country Director of F&B
Selina Hotels
06.2019 - 05.2021
F&B Consultant
Auberge Madeline Resort & Residences
10.2018 - 06.2019
Director of F&B / Executive Chef
Margaritaville Hollywood Beach Resort & Spa
03.2015 - 09.2018
Executive Chef / Executive Sous Chef
The Westin Beach Resorts & Spa & Sheraton Beach Hotel
01.2005 - 01.2015
Executive Chef
Morton’s Steakhouse
01.2002 - 01.2005
Associates of Science - Culinary Arts
Johnson & Wales University