Andres Flores

Operations Manager

North American Breaker Co.

Houston, TX

03.2013 - Current

Reviewed inventory stocking levels and helped coordinated return or transfer of excess inventory.
Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
Executed scheduled inventory cycle counts and made necessary adjustments to virtual inventory records.
Ensured product quality and safety standards were met throughout the inventory process.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Resolved challenges associated with company websites, vendors, and telecoms.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Monitored resource use to achieve set goals within budget constraints.
Delivered positive customer experiences by implementing effective quality assurance practices.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Built strong operational teams to meet process and production demands.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Developed key performance indicators to measure effectiveness of operational processes.