Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ANDRES FLOREZ

Gahanna,OH

Summary

Dependable banking and sales professional with over ten years of experience in dynamic, high-performance environments. Organized and reliable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished in uncovering new opportunities working and assisting with Spanish speaking clients.

Overview

8
8
years of professional experience

Work History

Relationship Manager & Lending Specialist

Bank of America
Columbus, OH
12.2021 - 02.2022
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Branch Sales and Service Associate

PNC Bank
Columbus, OH
03.2016 - 06.2021
  • Targeted and engaged potential customers in market by building relationships and creating value propositions with impact.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cross-trained existing employees to maximize team agility and performance.

Team Manager Retail Operations

J.P. Morgan Chase
Westerville, OH
06.2013 - 01.2016
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Education

Associate Degree - Digital Photography

Columbus State Community College
Columbus, OH
2011

Automotive Science

School of Engineers
Bogota, Colombia
2002

Skills

  • Business Relationship Management
  • Advanced problem solving
  • Strong Communication and Interpersonal Skills
  • Coaching and mentoring
  • Team Building
  • Bilingual (English & Spanish)

Accomplishments

  • Awarded the PNC Market All Stars 2019 & 2020
  • Selected Designated Lender for multiple branches
  • Awarded the Chase Core Values 2013
  • Promoted to Team Manager 2013

Timeline

Relationship Manager & Lending Specialist

Bank of America
12.2021 - 02.2022

Branch Sales and Service Associate

PNC Bank
03.2016 - 06.2021

Team Manager Retail Operations

J.P. Morgan Chase
06.2013 - 01.2016

Associate Degree - Digital Photography

Columbus State Community College

Automotive Science

School of Engineers

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