Andres Forero
Vice President
Portage, MI,MI
Summary
LinkedIn: www.linkedin.com/in/andres-forero241
Forward-thinking Vice President with proven record of accomplishment during a 25-year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations.
Overview
26
26
years of professional experience
Work History
Vice President of Business Solutions
Team National
Davie, FL
01.2019 - 01.2022
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Achieved incredible 30% labor savings in six months using Standard Operating Procedures, Instructed/Learned/Understood charting.
- Created $70 K/yr. residual income restructuring contract with 700+ clients billing $225 MM/yr.
- Produced 40% return on investment in 18 months selling wholesale portfolio to A.D.P. Payroll Service.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Defined and integrated roles, responsibilities and processes for business team and data management organization.
Vice President of Customer Support
Team National
Davie, FL
05.2014 - 12.2018
- Responsible for 50% of company's revenue and 25% of work force.
- Managed six departments: Customer service, product development, e-commerce, payroll, training and compliance.
- Trained and mentored upper management positions.
Increased profitability 25% using: K.P.I., Kaizen, employee optimization, 80/20 rule, and price analytics. - Significantly awarded and recognized for vital contributions to success of company.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Evaluated product development strategies and prepared alternative approaches to exceed goals.
Vice President of Information Technology
Team National
Davie, FL
01.2006 - 04.2014
- Developed World Class IT department using industry best standards: Network security, DR, data base management, architecture design, PCI Compliance, white hat testing, legacy updates, website optimization.
- 80% increased project delivery times and 50% savings in development costs. Doubling as Project manager, implementing SCRUM, speed and accuracy was achieved to great satisfaction of other VPs.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Interviewed, hired, trained and mentored 12 staff by coaching daily, leading performance reviews and offering constructive feedback.
Vice President of Customer Success
Team National
Davie, FL
09.2000 - 12.2006
- Established 99.7% customer satisfaction by resolving technology issues.
- Saved $20 MM by implementing cost saving initiatives that addressed long standing challenges.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Identified and solved issues with production, workforce and material sourcing to drive business objectives.
Manager of Customer Service
Team National
Davie, FL
09.1996 - 08.2000
- Increased production 50% with 25% labor reduction.
- Participated in team-building activities to enhance working relationships.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Science - Finance
Western Michigan University
Kalamazoo, MI04.1991
Skills
- Integrity and Transparency
- Leadership and Mentoring
- Strategic Planning and Execution
- Project Oversight and Testing
- Adaptable and Flexible
- Goal Setting and Achievement
- Process Improvement and Efficiency
- Corporate Strategy and Development
Additional Information
Proficient in: Excel, Word, Power Point, Outlook, Project, 55 WPM, fluent in Spanish and a graduate of John Maxwell school of leadership.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"For I know the plans I have for you, plans to prosper you and not to harm you, plans to give you hope and a future."
Jeremiah 29:11
Timeline
Vice President of Business Solutions
Team National
01.2019 - 01.2022
Vice President of Customer Support
Team National
05.2014 - 12.2018
Vice President of Information Technology
Team National
01.2006 - 04.2014
Vice President of Customer Success
Team National
09.2000 - 12.2006
Manager of Customer Service
Team National
09.1996 - 08.2000
Bachelor of Science - Finance
Western Michigan University