Summary
Overview
Work History
Education
Skills
Awards
Certification
Languages
References
Timeline
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Andres Fuentes

Ozone Park,New York

Summary

Results-driven Level 2 Technician at TransCore with expertise in VCARS installation and hardware troubleshooting. Proven ability to lead teams and enhance operational efficiency through strong problem-solving and communication skills. Demonstrated success in managing equipment deployments, ensuring a fully operational tolling system, while maintaining high standards of quality control, contributing to a seamless tolling operation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Level 2 Technician

TransCore
New York, NY
02.2023 - Current
  • Extensive knowledge of VCARS 2 installation/removal, hardware, software, tuning, testing, diagnostics and troubleshooting.
  • Configuration savvy on multiple devices, including Cisco switches, Moxa injectors, VIVOTEK fisheye DVAS cameras, Schneider Electric UPS, TrippLite PDU, Amcrest cameras, Jetson AGX Xaviers, etc.
  • Repaired or replaced faulty wiring, switches, relays, i-2CS lenses, FLIR cameras, Tomar illuminators, and other electrical components.
  • Experienced with the Linux OS in order to perform software upgrades to equipment on VCARS 2.
  • Performed detailed and strict quality control of equipment, alongside extensive testing and configuration.
  • Worked both independently and with crews to interpret electrical and software malfunctions, and make repairs quickly to minimize downtime for customers.
  • Lead and managed the communication with contractors for the deployment of several pieces of equipment to the field.
  • Worked directly with the Northeast Region VP by coordinating the installation of fiber optics into all the equipment in the field.
  • Constant monitoring and assurance of a completely operational tolling system.
  • Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
  • Assembled and tested components, wiring and systems, locating and correcting faults to optimize production results.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Warehouse Worker

Adaptation Inc
Long Island City, NY
12.2021 - 02.2023
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Performed regular inspections of equipment, facilities, and safety practices.
  • Unloaded incoming supplies and placed them into designated storage areas.
  • Maintained yard appearance, keeping ground clean and clear.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Successfully completed the charging of roughly 500 UPS and battery packs utilized in tolling systems.
  • Learned and built a high quantity of equipment cabinets designated for tolling systems.

Add-on/Concession/ Warehouse

Clowns.com
Elmont, NY
09.2021 - 12.2021
  • Sustained zero safety hazards by proactively maintaining a clean and organized warehouse environment.
  • Inspect all inventory for defects or damages, and document any instances.
  • Maintain a highly detailed track of quality and quantity through inventory control by following all regulations.
  • Processing shipment in a timely manner to maintain established department and location standards.
  • Keep inventory on a daily basis of all the concessions and supplies inside the warehouse.
  • Daily maintenance of the fleet, which required all inspections, registrations, and basic checks, is up to date.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Delivery Driver

Amazon Flex
New York, NY
07.2020 - 12.2021
  • Manage time efficiently to make deliveries on time, while maintaining high customer satisfaction and company reputation.
  • Drive safely in all types of weather, and follow street laws to protect customer products and the public.
  • Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact.
  • Full knowledge of company policies.

Salesman/Technician

Fresh Pond Eye Care
Ridgewood, NY
07.2020 - 07.2021
  • Provided immaculate customer service to ensure satisfaction with our service and quality.
  • Educated, explained, and provided the best information while making sales to customers.
  • Explained every aspect of lens options, brands, and coatings.
  • Knowledge of the auto refractor and the OCT machine.
  • Full knowledge of the EyeCloud Pro System.
  • Edge and inspect jobs with extensive knowledge of the Delta 2 Edger.

Administrative Clerk

Yes Restoration
Jersey City, NJ
01.2020 - 07.2020
  • Maintain the office calendar to coordinate workflow and meetings.
  • Open, sort, and distribute incoming correspondence, including faxes, and emails.
  • Sign for and distribute UPS, FedEx, or similar delivered packages.
  • Perform clerical duties: copying, faxing, mailing, and filing.
  • Data entry from paper records into the system.

Optical Salesman/Technician

Optical Academy
East Elmhurst, NY
04.2019 - 01.2020
  • Educated customers with questions about coverage from insurance and out-of-pocket expenses.
  • Revised, organized, and filed all documentation for customers.
  • Processed, completed, and billed sales made on Versant Health insurance companies.
  • Handled and made sales of various amounts.
  • Learn and practice the use of the lab equipment, such as the edger, tracer, and safety machines.

Education

High School Diploma -

Newtown High School
Elmhurst, NY
06.2017

Skills

  • Microsoft Office
  • Windows OS
  • Interpersonal
  • Strong communicator
  • Problem solving
  • Customer service
  • Multitask
  • System diagnostics
  • VCARS installation
  • Linux OS
  • Communication skills
  • Hardware troubleshooting
  • Network configuration
  • Operational monitoring
  • Computer literacy

Awards

  • Head of Sales Optical Academy, Won recognition for hard work and dedicated to making sales
  • Breast Cancer Walk, Joined together with the community to honor breast cancer survivors and raise awareness

Certification

  • Bucket Truck Safety Training - April 2025
  • Class D Drivers License - November 2020
  • OSHA 10-Hour Construction Safety and Health - August 2023

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Level 2 Technician

TransCore
02.2023 - Current

Warehouse Worker

Adaptation Inc
12.2021 - 02.2023

Add-on/Concession/ Warehouse

Clowns.com
09.2021 - 12.2021

Delivery Driver

Amazon Flex
07.2020 - 12.2021

Salesman/Technician

Fresh Pond Eye Care
07.2020 - 07.2021

Administrative Clerk

Yes Restoration
01.2020 - 07.2020

Optical Salesman/Technician

Optical Academy
04.2019 - 01.2020

High School Diploma -

Newtown High School

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Andres Fuentes