Erbin Andres Garcia
All trades
Portland,OR
Summary
Driven Salesperson well-versed in the intricacies of preparing merchandise for display and sale to maximize exposure and skyrocket sales. Dedicated to utilizing talents to put merchandise on display using visual merchandising techniques.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Efficiently maintains transaction records, handles monies and updates accounts. Active listener with talent for guiding customers to appropriate products.
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Reliable employee seeking any position to grow. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Service Advisor & Parts Person
Portland Marine Electronics
Clackamas , OR
06.2023 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Streamlined ordering processes for faster turnaround times, improving overall efficiency within the department.
- Implemented a new inventory management system, reducing waste and optimizing stock levels for increased profitability.
- Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Achieved high order accuracy rates by carefully reviewing documentation before submitting purchase requests to suppliers.
Salesperson
Advanced Auto Parts
Portland , OR
07.2022 - Current
- Increased sales and customer satisfaction through personalized servicing.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Effectively located merchandise across various stores to address customer needs.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Logged reports, expenses, receipts, and sales in company database.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Improved customer service and telecommunication skills to build lasting relationships.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Expanded brand and marketing strategies by planning strategic events.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Worked with loss prevention in monitoring shopper behavior.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Worked to build relationships with customers and built potential for additional sales.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Developed and grew leads through repeat business and customer referrals.
- Always achieve sales goal of $4,000 daily with team members.
Construction Worker
Wood Mechanix
Beaverton , OR
06.2021 - 05.2022
- Kept site work safe and in line with budget, schedule and applicable building codes.
- Supervised labor, materials and equipment for large commercial projects with budgets in excess of $3.2 million
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Gathered and disposed of worksite debris to remove safety hazards.
- Directed traffic away from hazardous locations to protect team members and general public.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Loaded, unloaded and moved material to and from storage and production areas.
- Observed safety regulations on job sites to minimize accidents.
- Operated equipment such as fork trucks and skidders.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Collected measurements and marked locations as part of project preparations.
- Operated power equipment to move materials and promote job efficiency.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Helped successfully complete large project ahead of schedule.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Prepared job sites for work plans by measuring and marking different distances.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Increased safety awareness through conducting regular training sessions for staff and implementing best practices on the job site.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Assisted in the preparation of accurate project bids by providing detailed estimates for labor, materials, and equipment costs based on historical data and industry benchmarks.
- Loaded, unloaded, and moved material to and from storage and production areas.
Warehouse Worker
Capstone Management
Gresham , OR
10.2020 - 04.2021
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 50 pounds.
- Operated RF scanners to track merchandise and verify contents of containers.
- Performed general housekeeping and cleaning tasks.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Checked packages and merchandise for damage and notified vendors.
- Completed over 1000 customer orders each day in warehouse setting.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Loaded, unloaded and moved material to and from storage and production areas.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Merchandise Handler
Hollister
Clackamas , OR
05.2019 - 09.2020
- Kept work areas neat, clean and free from debris.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked shelves to match planogram images and instructions.
- Greeted store customers and discussed needs.
- Recorded daily activities for inventory control.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Greeted customers and directed to requested products.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Interacted with guests in friendly and knowledgeable way.
- Increased sales by 10% by just inviting costumers in and explaining deals
Cashier
McDonald's
Portland , OR
06.2018 - 03.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Tallied cash drawer at beginning and end of each work shift.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed customer refunds and exchanges according to established guidelines.
- Reviewed new promotions and monitored price changes.
- Managed over 3 thousand customers' orders each shift
Education
High School Diploma -
Naya Early College Academy
5135 NE Colombia Blvd07.2020
Skills
- Sales
- Networking
- Food Preparation
- Store opening and closing
- Teamwork and Collaboration
- Creative problem solving
- Service recommendations
- Spanish translation
- Flexible and Adaptable
- Excellent Communication
- New Construction and Remodeling
- Measurement and Calculation Accuracy
- Materials Loading
- Stock and Inventory Management
- Equipment Operation
- Scheduled Services
- Material Needs Determination
- Work Site Preparation
- Construction Layout
- Resource Management
- Construction Trade Expertise
- Safe Work Practices
- Installation and Finishing
- Materials Management Practices
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Service Advisor & Parts Person
Portland Marine Electronics
06.2023 - Current
Salesperson
Advanced Auto Parts
07.2022 - Current
Construction Worker
Wood Mechanix
06.2021 - 05.2022
Warehouse Worker
Capstone Management
10.2020 - 04.2021
Merchandise Handler
Hollister
05.2019 - 09.2020
Cashier
McDonald's
06.2018 - 03.2019
High School Diploma -
Naya Early College Academy
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