Andres Garcia
North Brunswick
Summary
Proven leader with a track record of fostering teamwork and driving efficiency at Amazon, Liquor and Staffing adept in logistics coordination and exceptional customer service. Spearheaded initiatives that enhanced operational processes, achieving significant cost savings and promoting a culture of continuous improvement. Fluent in Spanish, excels in mentoring and quantitative skills, optimizing both team performance and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
On-Site Supervisor
Miller Staffing
2024.06 - Current
- Championed continuous improvement initiatives within the organization, leading to increased efficiencies and a culture of excellence.
- Streamlined communication between team members and stakeholders for better project coordination and collaboration.
- Maintained a safe work environment by enforcing strict adherence to safety protocols among all staff members on site.
- Observed packing operations to verify conformance to specifications.
- Achieved cost savings through proactive identification of opportunities for value engineering during the design phase.
- Reduced downtime by anticipating challenges ahead of time and developing contingency plans accordingly.
- Mentored junior staff members, fostering professional growth and improving overall team performance.
Manager of Operations
EL RANCHO BAR GRILL
2022.07 - 2024.04
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery.
- Partnered with vendors and suppliers to effectively manage and budget.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Team Leader - Service Delivery
Amazon
2020.10 - 2022.07
- Promoted a positive work environment by fostering teamwork, collaboration, and continuous learning among team members.
- Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
- Collaborated with stakeholders to identify opportunities for process improvements, leading to increased efficiency in operations.
- Enhanced team performance by implementing efficient service delivery processes and procedures.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Supervisor
Polo Colon & Asoc.
2017.03 - 2020.09
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Created and managed project plans, timelines and budgets.
Education
MBA - Accounting And Business Management
UNIVERSIDAD NACIONAL PEDRO HENRIQUEZ URENA
DOMINICAN REPUBLIC05.2020
Skills
- Site Inspection
- Logistics Coordination
- Quantitative skills
- Cash Handling
- Money Handling
- Order Taking
- Inventory Control
- Exceptional customer service
- Fluent in [SPANISH]
- Cash Register Operations
- Sorting Data
- Data Validation
- Excel Shortcuts
- Invoice Processing
- Documentation And Reporting
- File Organization
- Teamwork and Collaboration
- Friendly, Positive Attitude
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
On-Site Supervisor
Miller Staffing
2024.06 - Current
Manager of Operations
EL RANCHO BAR GRILL
2022.07 - 2024.04
Team Leader - Service Delivery
Amazon
2020.10 - 2022.07
Supervisor
Polo Colon & Asoc.
2017.03 - 2020.09
MBA - Accounting And Business Management
UNIVERSIDAD NACIONAL PEDRO HENRIQUEZ URENA
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