Detail-oriented individual with exceptional communication and project management skills. Successfully handles multiple tasks effectively and efficiently in fast-paced environments. Takes a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Strong background in consulting, adept at driving successful project implementations and optimizing business processes. Skilled in client relationship management, problem-solving, and strategic planning. Collaborative team player with a proven ability to adapt to changing needs and deliver results in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Automatic Data Processing, Inc. (ADP)
01.2017 - 01.2024
Developed strong relationships with clients, fostering trust and long-term partnerships through professionalism and subject matter expertise.
Analyzed existing systems, integration requirements, and business processes to guide clients towards the best solutions for their needs.
Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
Configured system databases based on client requirements and business needs for Recruiting Management, Onboarding, e-I9.
Ensured seamless data migration, developing comprehensive data mapping plans to support accurate transfer between systems.
Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
Exceeded client expectations by delivering customized training sessions that enabled efficient utilization of newly implemented systems.
Participated in ongoing professional development opportunities to stay current with industry trends and best practices in implementation consulting.
Talent Acquisition Service Coordinator & Operational Support
Siemens – Global Functional Shared Services
01.2014 - 01.2016
Served as a primary point of contact for 20 Recruiters and HR Consultants, addressing inquiries, providing new hire updates, and ensuring overall satisfaction with services rendered.
Managed travel approvals and expense reimbursements, ensuring compliance and efficiency in the hiring process.
Trained and mentored new coordinators and HR consultants, enhancing team productivity and consistency across the talent acquisition process.
Recognized as a Subject Matter Expert (SME) in exempt/non-exempt hourly hiring processes, contributing to operational excellence.
Operational Support Specialist
Siemens – Global Functional Shared Services
01.2011 - 01.2014
Key contributor to process improvements, resulting in over $1.5 million in departmental savings using Six Sigma methodologies.
Facilitated the implementation of offer and electronic onboarding systems, supporting over 25 HR consultants in enhancing the efficiency of non-exempt hiring processes.
Facilitated the implementation of offer and electronic onboarding systems, supporting over 25 HR consultants in enhancing the efficiency of non-exempt hiring processes
Assisted the leadership team during escalations, ensuring smooth operations and issue resolution in high-pressure environments.
Delivered actionable insights and savings for HR operations, recognized for driving operational savings and cost avoidance through innovative process documentation.
Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Utilized ticketing system to track customer requests and prioritize urgent needs.
Collaborated with cross-functional teams to develop and implement effective support strategies.
Talent Acquisition Coordinator
Siemens – Global Functional Shared Services
01.2007 - 01.2011
Drafted and extended hundreds of offer letters for exempt and non-exempt candidates across all sectors, contributing to a timely hiring process
Facilitated a smooth multi-phase onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
Reduced time-to-fill metrics by 15% by optimizing the interview scheduling process and maintaining strong relationships with candidates throughout their journey.
Supported recruitment for diverse sectors, including Industry, Energy, Healthcare, and corporate divisions, providing critical operational support to hiring managers.
Played a pivotal role in driving employee referral programs that led to increased internal referrals and reduced agency fees.
Achieved high levels of candidate satisfaction by providing a transparent and supportive recruitment process from start to finish.
Education
Bachelor’s - Management (Human Resources Focus)
University of Central Florida
Orlando, FL
05.2028
Associate of Arts - General Education
Valencia Community College
Orlando, FL
05.2026
Skills
Talent Management & Acquisition
Stakeholder engagement and management
Process Improvement
Project & Implementation Management
Data analytics and insights synthesis
User acceptance testing
Collaborative teamwork, Leadership & Team Development
Excellent communication and presentation skills
Detail-oriented and exceptional organizational skills
Proficient in Microsoft Suite (Teams, Word, Excel, PowerPoint, Publisher, Outlook, SharePoint)
Proficient in Cloud-Based HCM Systems
APIs and KPIs
Job Board Integrations
SalesForce Project Management
Certification
Six Sigma Green Belt, Training completed; exam pending
Six Sigma Yellow Belt, Certified
SOA Compliance, Certified
Languages
English
Spanish
Timeline
Implementation Consultant
Automatic Data Processing, Inc. (ADP)
01.2017 - 01.2024
Talent Acquisition Service Coordinator & Operational Support
Siemens – Global Functional Shared Services
01.2014 - 01.2016
Operational Support Specialist
Siemens – Global Functional Shared Services
01.2011 - 01.2014
Talent Acquisition Coordinator
Siemens – Global Functional Shared Services
01.2007 - 01.2011
Six Sigma Green Belt, Training completed; exam pending
Six Sigma Yellow Belt, Certified
SOA Compliance, Certified
Bachelor’s - Management (Human Resources Focus)
University of Central Florida
Associate of Arts - General Education
Valencia Community College
Similar Profiles
Andrew ElderAndrew Elder
CPA Centric Account Executive at Automatic Data Processing Inc (ADP)CPA Centric Account Executive at Automatic Data Processing Inc (ADP)
District Manager (Time & Labor Management) at Automatic Data Processing, Inc, ADPDistrict Manager (Time & Labor Management) at Automatic Data Processing, Inc, ADP