Andres Gomez
Orlando
Summary
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Care Concierge
VIVIO Health
Hayward
09.2024 - Current
- Utilized medical coding knowledge to accurately process and document authorization requests.
- Assisted healthcare providers with appeals for denied authorizations, including gathering additional information and documentation.
- Input claim, prior authorization, and other important medical data into system.
- Educated healthcare providers on prior authorization requirements and insurance formulary changes.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered customer inquiries via phone, email, and chat.
Apple Specialist
Apple
Orlando
07.2024 - 01.2025
- Inspected returned items for damage before processing returns or exchanges.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collaborated with other team members to ensure smooth operations throughout store.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated store displays with latest models of Apple products.
Patient Care Coordinator
Walmart
Orlando
07.2023 - 08.2024
- Established strong work network by building professional relationships with physicians and fellow employees.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Communicated with patients to ensure quality of care and develop care plans.
- Tracked supplier performance metrics such as on-time delivery rate, quality issues.
Customer Service Desk Associate
The Home Depot Inc
Orlando
04.2023 - 07.2023
- Educated customers on special pricing opportunities and company offerings.
- Handled cash register operations accurately during peak times.
- Promoted available products and services to customers during service, account management and order calls.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL05-2023
High School Diploma -
Freedom High
Orlando, FL05-2022
Skills
- Medical coding
- Authorization processing
- Customer service
- Data entry
- Patient care coordination
- Communication skills
Certification
- Heartsaver First Aid CPR AED Certification
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Care Concierge
VIVIO Health
09.2024 - Current
Apple Specialist
Apple
07.2024 - 01.2025
Patient Care Coordinator
Walmart
07.2023 - 08.2024
Customer Service Desk Associate
The Home Depot Inc
04.2023 - 07.2023
Associate of Arts - General Studies
Valencia College
High School Diploma -
Freedom High