Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andres Gonzalez

Miami,FL

Summary

Empathetic and dedicated customer service professional with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic, & highly motivated. Possess specialized skills in conflict resolution, excels in problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

Family First Life
Miami, FL
06.2023 - Current
  • Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
  • Sold life insurance products via telephone while using various types of software to submit applications, handle sensitive client data, and communicate with my team electronically.
  • Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
  • Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.

Customer Service/Retail Sales Associate

Home Depot
Miami, FL
10.2022 - 05.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Demonstrated knowledge of store products and services.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Kitchen Manager

33 Kitchen
Miami, FL
05.2021 - 09.2022
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Education

Coral Gables Senior High School
Coral Gables, FL

Skills

  • Genuine care and concern for others
  • Excellent written and verbal communication
  • High volume of inbound and outbound calling
  • Determined to over-deliver for customers
  • Adaptable and quick to learn new skills

Certification

  • 2-15 Life, Health, and Annuities License

Timeline

Life Insurance Agent

Family First Life
06.2023 - Current

Customer Service/Retail Sales Associate

Home Depot
10.2022 - 05.2023

Kitchen Manager

33 Kitchen
05.2021 - 09.2022

Coral Gables Senior High School
Andres Gonzalez