Andres Gonzalez
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
3
3
years of professional experience
Work History
Bank Teller
Afirme Grupo Financiero
06.2023 - 09.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Freelance Translator
Busy Bee Trade Co
01.2023 - 05.2023
- Translated documents from Spanish to English.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
Sales Associate
Comex S.A. De C.V.
03.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Mechanic
Procutt Machine LLC
06.2021 - 12.2021
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Education
High School Diploma -
UANL #20
Monterrey, MX07-2019
Skills
- Professionalism and Courtesy
- Transaction and Currency Handling
- Customer relationship development
- Patience and Empathy
- Maintenance and repairs
- Diagnostic abilities
- Customer Service
- Hardware and Software Support
- Multitasking and Organization
- Fluent Bilingualism
- Fast Typing Speed
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bank Teller
Afirme Grupo Financiero
06.2023 - 09.2024
Freelance Translator
Busy Bee Trade Co
01.2023 - 05.2023
Sales Associate
Comex S.A. De C.V.
03.2022 - 12.2022
Mechanic
Procutt Machine LLC
06.2021 - 12.2021
High School Diploma -
UANL #20
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