Summary
Overview
Work History
Education
Skills
Certification
Food Handler Certification
Timeline
Generic

Andres Guadalupe-Ayala

Santa Ana,CA

Summary

Hospitable individual with expertise in safe food preparation. Versed in menu development and payment collection. Accurately takes orders and prepares daily food items to satisfy customers. Energetic Deli Clerk highly trained in using computerized register and payment systems. Knowledgeable in large range of food types and party tray arrangements. Motivated Food Deli Clerk offers expertise in customer service, food preparation and catering. Excellent listening, problem-solving and relationship-building skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Kitchen Server

Mesa Verde Country Club
11.2023 - 04.2024
  • Contributed to a positive work atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
  • Participated in weekly meetings with management teams to discuss areas for improvement or potential opportunities for growth within the business operations.
  • Assisted in training new employees on kitchen procedures, policies, safety protocols, fostering a supportive work environment for all staff members.
  • Utilized problem-solving skills to address unexpected challenges that arose during daily operations efficiently.
  • Managed food waste effectively by monitoring portion sizes, expiration dates, and proper storage techniques to reduce costs and maintain freshness.
  • Collaborated effectively with colleagues to ensure smooth workflow during peak hours, resulting in quicker order turnover rates.
  • Implemented effective time management strategies within the kitchen, resulting in minimal downtime and increased productivity.
  • Streamlined inventory management processes by recording stock usage and regularly updating the kitchen team on available ingredients.
  • Maintained high standards of cleanliness in the workplace, ensuring a safe and sanitary dining experience for patrons.

Food Deli Clerk

Stater Bros
12.2021 - 01.2023
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Prepared salads, soups and sandwiches for customers.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Identified issues, analyzed information and provided solutions to problems
  • Worked effectively in fast-paced environments
  • Paid attention to detail while completing assignments
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks

Crew Member

Little Caesars Pizza
08.2019 - 12.2021
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Assisted other team members to achieve goals.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Escalated problems or complaints to relevant supervisor or manager for resolution
  • Kept kitchen, counter and dining areas cleaned and sanitized
  • Assisted other team members to achieve goals
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Worked well with teammates and accepted coaching from management team
  • Collaborated with team members to complete orders
  • Backed up servers by setting up trays and completing some food deliveries
  • Replenished serving stations with fresh food and cleaned up spills
  • Prepared products following restaurant, health, and safety standards and procedures

Stocker

Smart And Final
02.2019 - 06.2019
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Worked with customers to pack items according to specific desires and requirements.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Answered customer questions and provided detailed product information.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Maintained stockroom records and generated reports for management.
  • Recorded daily activities for inventory control.
  • Kept work areas neat, clean and free from debris.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Picked and packed order items.

Education

High School Diploma -

Saddleback High School
Santa Ana, CA
06.2020

Skills

  • Dependable and Cooperative
  • Equipment Monitoring
  • Food and Beverage Service
  • Fast Learner
  • Positive Attitude
  • Managing Orders and Deliveries

Certification

Food Handler

Food Handler Certification

My food certification is designed to ensure that customers receive a reasonable level of knowledge in food handling to reduce the potential risk of foodborne illness. 

Timeline

Kitchen Server

Mesa Verde Country Club
11.2023 - 04.2024

Food Deli Clerk

Stater Bros
12.2021 - 01.2023

Crew Member

Little Caesars Pizza
08.2019 - 12.2021

Stocker

Smart And Final
02.2019 - 06.2019

High School Diploma -

Saddleback High School

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