Andres Guerra
Houston,TX
Summary
Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
9
9
years of professional experience
Work History
Grocery Clerk
The Kroger Co.
Houston, TX
02.2016 - 05.2022
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Nutrition Department Lead
The Kroger Co.
Houston, TX
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and product recommendations.
E-Commerce Personal Shopper
The Kroger Co.
HOUSTON, TX
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
Shift Manager
Pizza Hut
HOUSTON, TX
06.2013 - 10.2015
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Tracked receipts, employee hours and inventory movements.
- Planned delivery routes according to traffic, weather and time efficiency.
Education
Bachelor of Science - Computer Science
University of Houston - Downtown
Houston, TXHigh School Diploma -
Kerr High School
Houston, TX2011
Skills
- Customer Service
- Warehouse Operations
- Sales Promotion
- Inventory Tracking and Management
- Well-Informed on Computer Hardware
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grocery Clerk
The Kroger Co.
02.2016 - 05.2022
Shift Manager
Pizza Hut
06.2013 - 10.2015
Nutrition Department Lead
The Kroger Co.
E-Commerce Personal Shopper
The Kroger Co.
Bachelor of Science - Computer Science
University of Houston - Downtown
High School Diploma -
Kerr High School
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