Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andres Guerra

Austin,TX

Summary

Adept in graphic design and content writing, I leveraged skills in collaboration and project management to enhance team performance at Amy's Ice Creams and as a freelancer on many projects. My approach, focusing on effective communication and attention to detail, significantly improved customer satisfaction and project success rates without exceeding tight deadlines.

Overview

4
4
years of professional experience

Work History

Graphic Design and Illustrator

Freelancer
Austin, TX
01.2023 - Current
  • Monitored events, trends and other circumstances to develop ideas and keep current on art world activities.
  • Developed artwork for logos, advertisements, brochures, posters, magazines and websites.
  • Devised illustrations that complied with customer specifications, company standards and mathematical formulas to fulfill customer project requests.

Content Writer

Freelance
San Antonio, TX
07.2021 - 05.2024
  • Collaborated with the writing team to develop scripts and storyboards.
  • Completed time-sensitive writing assigned on short notice and consistently met deadlines.
  • Presented ideas and storyboards to clients.
  • Managed multiple content projects simultaneously, adhering to strict deadlines.
  • Wrote fictional dialogue and stories meant to be performed for various audiences.

Customer Service Representative Team Lead

Amy's Ice Creams
Austin, TX
09.2024 - Current
  • Assisted in resolving escalated customer complaints.
  • Trained new employees on company customer service policies and service level standards.
  • Maintained up-to-date knowledge of products and services offered by the company.

Customer Service Cashier

Circle K
Boerne, TX
08.2023 - 06.2025
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built and maintained productive relationships with employees.

Education

High School Diploma -

Boerne Highschool
Boerne, TX
03-2022

Skills

  • Content writing
  • Graphic design
  • Time management
  • Collaboration
  • Visual storytelling
  • Project management
  • Product knowledge
  • Effective communication
  • Attention to detail

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Customer Service Representative Team Lead

Amy's Ice Creams
09.2024 - Current

Customer Service Cashier

Circle K
08.2023 - 06.2025

Graphic Design and Illustrator

Freelancer
01.2023 - Current

Content Writer

Freelance
07.2021 - 05.2024

High School Diploma -

Boerne Highschool

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Andres Guerra