Andres Guzman
Crosby,Texas
Summary
Experienced and highly organized Intermodal Dispatcher with over 10 years of expertise coordinating efficient freight movement via truck, rail, and port systems. Adept at scheduling, tracking shipments, communicating with drivers, resolving issues, and maintaining compliance with transportation regulations. Committed to improving workflow and reducing costs through strategic planning and problem-solving.
4 years of results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Intermodal Manager
Palletized Trucking INC
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Dispatcher
Gulf Winds International Logistics
07.2021 - 05.2022
- Assisted drivers with workloads and made sure all drivers kept moving and had round-trip daily.
- .Answered Calls from OTR drivers.
- Organized Information.
- M&R assisted with service calls and breakdowns
- Worked with many of the Ports and Rails in Houston and surrounding areas.
- Ensured all drivers complied with DOT regulations.
- Meet revenue, cost, productivity, accuracy, and timeline targets.
- Resolve any arising problems or complaints from drivers and customers.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- I talked with drivers and personnel to coordinate the timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Directed the dispatching, routing, and tracking of 45 fleet vehicles.
Dispatch Supervisor
Seashore Transportation
03.2020 - 07.2021
- Assisted drivers with workloads and made sure all drivers kept moving.
- Scanned and indexed documents.
- Answered Phones.
- Organized Information.
- Scheduled appointments with customers made sure all loads were delivered on time.
- M&R assisted with service calls and breakdowns.
- Knowledge in V Intermodal.
- Knowledge in TMW.
- Worked with many of the Ports and Rails in Houston and surrounding areas.
- Knowledge in EFS.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Knowledge in Samsara.
- Knowledge in Comdata.
- Made sure all drivers where in compliance with DOT regulations.
- Paid drivers.
- Data entry: make sure orders are entered into company system.
- Supervised team of 5 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
Dispatcher
Dunavant Transgulf
02.2011 - 03.2020
- Assisted drivers with workloads and made sure all drivers kept moving
- Scanned and Index documents
- Answered Phones
- Organized Information
- Filed and organized information
- M&R assisted with service calls and breakdowns with all Dunavant Terminals
- Knowledge in V Intermodal
- Knowledge in TMW
- Worked with many of the Ports and Rails in Houston and surrounding areas
- Knowledge in EFS
- Made sure all drivers where in compliance with DOT regulations
- Paid drivers
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Directed dispatching, routing, and tracking of 40 fleet vehicles.
Education
High School Diploma -
San Jacinto College
Pasadena, TX01.2009
Skills
- Key performance indicators
- Customer service
- Time management
- Team leadership
- Decision-making
- Driver Scheduling & Dispatching
- Strategic planning
- Customer relationship management (CRM)
- Conflict resolution
- Rail and Port Operations
- Permit Ordering for OOG FR loads
- TMW, V Intermodal
- ELD Platforms( Peoplenet, Samsara)
- DAT Load Board
Certification
- Welding
- Present
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Intermodal Manager
Palletized Trucking INC
06.2022 - Current
Dispatcher
Gulf Winds International Logistics
07.2021 - 05.2022
Dispatch Supervisor
Seashore Transportation
03.2020 - 07.2021
Dispatcher
Dunavant Transgulf
02.2011 - 03.2020
High School Diploma -
San Jacinto College
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