Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Andres Hernandez

Houston,TX

Summary

Dynamic and results-oriented professional with extensive experience at Walmart, excelling in customer engagement and order accuracy. Demonstrated ability to enhance shopping experiences, achieving high satisfaction ratings through effective complaint resolution and team collaboration. Skilled in shelf stocking and maintaining inventory control, consistently meeting quality goals and improving online shopping efficiency.

Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers.

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

Overview

4
4
years of professional experience

Work History

Online Grocery Associate

Walmart
07.2021 - Current
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Loaded and unloaded orders at customer's homes or locations.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.

Cashier

Walmart
07.2021 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.

Merchandise Stocker

Wlamart
07.2021 - Current
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Interacted with guests in friendly and knowledgeable way.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Stocked designated items on shelves, end caps and displays.

Education

High School Diploma -

Alief Hastings High School
Houston, TX
05-2022

Skills

  • Complaint resolution
  • Shelf stocking
  • Barcode scanning
  • Product rotation
  • Order accuracy
  • Customer engagement
  • Product restocking
  • Drawer balancing
  • Returns processing
  • Time management skills
  • Identification checks
  • Pallet jack use
  • Product labeling
  • Loading and unloading
  • Stockroom maintenance
  • Team collaboration

Accomplishments

Had build PC's in the past I have knowledge to be able but computers together



Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Online Grocery Associate

Walmart
07.2021 - Current

Cashier

Walmart
07.2021 - Current

Merchandise Stocker

Wlamart
07.2021 - Current

High School Diploma -

Alief Hastings High School

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Andres Hernandez