Andres Hernandez
Dallas
Summary
Quality assurance professional with robust experience in ensuring product compliance and optimizing processes. Known for strong analytical skills, attention to detail, and proficiency in root cause analysis. Adept at collaborating with teams to drive continuous improvement and adapt to evolving requirements. Proven ability to maintain high standards and deliver consistent results in dynamic environments.
Overview
8
8
years of professional experience
Work History
Quality Technician
Pella Windows
10.2020 - Current
- Collaborated with production teams to identify and resolve quality-related issues in real-time.
- Developed and implemented inspection sheets to enhance overall product reliability.
- Trained new staff on quality control processes and safety procedures to maintain high standards.
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Utilized advanced measurement tools to assess product specifications and maintain accuracy.
- Sampled materials and products to conduct in-depth measurements and tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Maintained compliance with AMMA industry standards by conducting regular audits and updating quality control procedures as needed.
- Coordinated efforts between Quality Control teams across multiple locations, fostering collaboration that improved overall consistency across sites'' operations.
- Enhanced manufacturing processes by implementing work instructions for entire manufacturing line.
- Implemented process improvements, by reducing Frame Welder cycle time by 18 seconds while maintaining strict adherence to AMMA quality standards.
- Maintain quality documentation and records for conformance with AMMA standards.
- Managed calibration schedules through Thrive for all measurement equipment in plant to ensuring accurate readings.
- Participated in multiple Kaizen events to streamline the manufacturing process, reducing time spent on non-value-added tasks and increasing overall efficiency.
Sales Associate
Dillards Department Store
06.2018 - 12.2019
- Delivered exceptional customer service, enhancing shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Trained new associates on store procedures and customer engagement techniques.
- Collaborated with team to execute promotional events, driving sales and customer traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Education
BBA - Accounting
University of North Texas
Dallas, TX12-2025
Associate of Science -
Dallas College
Dallas, Texas, TX05-2021
Skills
- In-process inspection
- Testing procedures
- Quality training
- Visual inspection
- Quality metrics
- Product testing
- Supplier quality
- Calibration procedures
- Customer satisfaction
- Quality management systems
- Inspection techniques
- Technical troubleshooting
- Functional testing
- Data collection
- Measurement standards
- Material testing
- Quality reporting
- Production troubleshooting
- Product inspection
- Equipment calibration
- Continuous improvement
- Data interpretation
- Quality auditing
- Product sampling
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Quality Technician
Pella Windows
10.2020 - Current
Sales Associate
Dillards Department Store
06.2018 - 12.2019
BBA - Accounting
University of North Texas
Associate of Science -
Dallas College