Andres Ibarra
Tustin,CA
Summary
Responsible and reliable professional with work experience in the public sector. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient in computers. Able to apply customer service concepts to the demands and needs of a highly successful employee.
Overview
9
9
years of professional experience
Work History
Public Safety Dispatcher
Lyons Security / Anaheim City Hall
11.2022 - Current
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Requested law enforcement, fire and ambulance services for emergency calls.
- Input information from calls into system using software and maintaining accuracy of details.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
IT Help Desk Technician
Abe Raider Insurance
01.2021 - 11.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Service Provider Driver
Hotfoot
10.2021 - 01.2022
- Drives vehicles for the purpose of transporting merchandise to designated sites
- Loads delivery to vehicles for the purpose of ensuring that all merchandise is properly secured
- Preparing orders by pulling from stock for the purpose of meeting delivery requirements.
Amazon , Warehouse Associate
Irvine
09.2021 - 10.2021
- Responsible for carrying out an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packaging and shipping of orders, and/or managing, retrieving, and organizing stock
- Responsible for offloading amazon merchandise trucks, deciphering work orders, locating stock, and gathering item for shipment
- Responsible for operating some amazon warehouse machinery like automatic/manual pallet jackets
- Responsible for maintaining excellent internal communications with team members and other necessary personnel
- Company/Resort at Pelican Hill , In-house
Security/Safety Officer
Irvine Company / Resort At Pelican Hill
08.2017 - 05.2020
- Responsible for the securing all entrances and exits of buildings to preserve privacy and safety of guests
- Responded to alarm and managed resolutions on all disturbances
- Responsible for daily reports of irregularities, thefts, or presence of unauthorized persons
- Provide first aid to injured guests
- Maintained guest confidentiality with high end clientele
- Developed strong working relationship with resort employees as well as executives
- Generated reports for safety manager for any employee injuries that occurred on the job
- Responsible for documenting and processing workers compensation information to Safety Manager
- Responsible for transporting injured employees to a company clinic
- Required to posses strong multitasking skills, physical strength and stamina, and strong endurance skills, and excellent management skills.
Security Officer
Allied Universal
06.2016 - 08.2017
- Reported safety concerns, security breaches and unusual circumstances both verbally and in writing
- Built, improved and maintained effective relationships with both employees and customers
- Answered questions and assisted guests and employees
- Answered phones or greeted guests / employees in a professional, welcoming manner.
Sales Associate
Office Max
02.2015 - 09.2015
- Responsible for assisting customers throughout the buying process
- Duties included greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the register
- Anticipated customer need and recommended multiple products based on need.
Education
Associate of Arts - Computer Science
Santa Ana College
Santa Ana, CAHigh School Diploma -
Middle College High School
Santa Ana, CaSkills
- Strong Customer Service
- Problem Solving
- Critical Thinking
- Flexibility
- Strong Communication
- Teamwork
- Organization
- Positive Attitude
- Self Management
- Fast Learner
- Computer Skills:
- Microsoft Office, Publisher, PowerPoint, Excel , Photoshop
- Proficient in the use of different operating systems and various Internet Search engines
- Comp TIA A Certified
- Social Media media savvy
- First Aid/CRP Trained
Timeline
Public Safety Dispatcher
Lyons Security / Anaheim City Hall
11.2022 - Current
Service Provider Driver
Hotfoot
10.2021 - 01.2022
Amazon , Warehouse Associate
Irvine
09.2021 - 10.2021
IT Help Desk Technician
Abe Raider Insurance
01.2021 - 11.2022
Security/Safety Officer
Irvine Company / Resort At Pelican Hill
08.2017 - 05.2020
Security Officer
Allied Universal
06.2016 - 08.2017
Sales Associate
Office Max
02.2015 - 09.2015
Associate of Arts - Computer Science
Santa Ana College
High School Diploma -
Middle College High School
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