Andres Iniguez
Chicago,IL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
8
8
years of professional experience
Work History
Technical Specialist
Apple
11.2015 - 07.2023
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Trained users on desktops, laptops and mobile devices.
- Maintained authoritative knowledge through continued education and ongoing training.
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Recommended technology upgrades to improve client security.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Arts - Business Administration And Management
Moraine Valley Community College
Palos Hills, IL2018
Skills
- Video Conferencing
- Security Expertise
- Technical Support Background
- Specification Development
- Dealing With Ambiguity
- Configuring Devices
- Effective Time Management
- Critical Thinking & Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Technical Specialist
Apple
11.2015 - 07.2023
Associate of Arts - Business Administration And Management
Moraine Valley Community College