Summary
Overview
Work History
Education
Skills
Languages
Websites
Affiliations
My experience in Social Media Managment
Community Projects and Event Management Experience
Accomplishments
References
Timeline
Generic

Andres Jaramillo

Easley,SC

Summary

Highly motivated and adaptable professional with a proven track record in social media strategy, online promotion, and multimedia content creation. Experienced in designing and executing effective social media campaigns that drive engagement and brand awareness across diverse platforms. Skilled at analyzing metrics to optimize performance and align content with audience insights. Adept at coordinating cross-functional teams, managing vendor relationships, and balancing creative and technical aspects of digital projects. Bilingual in Spanish and English, ensuring impactful communication with multicultural audiences. Complemented by a strong background in logistics, event planning, and customer service, bringing a holistic approach to community engagement and online growth. Currently expanding technical skills in programming and web development to further enhance digital strategy execution.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Drake Software
Greenville, SC
10.2024 - Current
  • Provide technical support to clients, assisting with software installation, troubleshooting, updates, and system configurations to ensure optimal performance.
  • Guide users through complex processes, including data migration, file conversions, and integration with third-party tools.
  • Deliver clear and effective training to customers on software features and best practices, adapting communication style for diverse audiences.
  • Document and escalate recurring technical issues to development teams, contributing to continuous product improvement.
  • Maintain accurate records in CRM systems and track customer interactions to identify trends and opportunities for service enhancements.
  • Coordinate cross-departmentally with IT and Product Support teams to resolve advanced technical inquiries efficiently.
  • Provide feedback on user experience and interface usability, helping shape product updates and documentation.

Student Intern

Greenville Technical College
Greenville, SC
09.2023 - 05.2024
  • Maintained and updated the university’s official website content to ensure accurate and timely information for students and faculty.
  • Managed product and data updates for the official Greenville Technical College Store, supporting a smooth online shopping experience.
  • Designed and edited promotional materials, including brochures, flyers, and digital ads, using tools like Picsart, CapCut, and Canva, resulting in clear, engaging visuals for marketing campaigns.
  • Assisted in creating content that aligned with the college’s branding and outreach goals, contributing to increased visibility and student engagement.

Education

Associate of Applied Science - Computer Programming

Greenville Technical College
Greenville, SC
05-2025

Certificate - Web Design

Greenville Technical College
Greenville, SC
05-2025

Skills

Social Media Strategy & Digital Marketing
Social Media Account Management (Instagram, Facebook, TikTok, LinkedIn, etc)
Online Marketing Campaign Development
Content Creation & Multimedia Editing
Audience Engagement & Community Building
Social Media Analytics & Performance Optimization
Paid Social Ads Management (si aplica)
Brand Awareness & Online Reputation Management

Project & Team Leadership
Cross-Functional Team Coordination
Vendor Management & Collaboration
Event Planning & Digital Promotion
Public Speaking & Presentation Skills
Budget Management & Timeline Development

Multicultural Communication
Bilingual: Spanish & English
Translation & Localization for Diverse Audiences
ESL Teaching & Cross-Cultural Training


Technical & Creative Tools
Multimedia Editing (Photo & Video)
HTML, CSS, JavaScript & Basic Web Development
Java & Python Programming (opcional para destacar enfoque digital)
Database Programming (SQL)
Microsoft Office Suite (PowerPoint, Excel, Word)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Affiliations

I have over 5 years of experience as an online community manager, developing strong leadership and coordination skills while engaging diverse audiences and managing active communities. For the past 8 years, I have created original content for social media platforms including Instagram, TikTok, and YouTube, producing podcasts, promoting Hispanic community events in Greenville, and growing my own personal projects. My passion for content creation has driven me to develop campaigns with immediate impact, leveraging social media strategies to boost reach, engagement, and audience growth.

My experience in Social Media Managment

At the age of 14, I entered the world of social media and quickly took on a leadership role, organizing online events and managing vibrant communities on the Amino app for over 5 years. I successfully coordinated activities for thousands of daily active users, honing my skills in community moderation, conflict resolution, and virtual event planning. During this period, I also launched my own YouTube channel, which strengthened my on-camera communication skills and expanded my expertise in video editing, photo editing, and the design of banners, flyers, and digital assets. This hands-on experience laid a strong foundation in creative content production, online engagement, and audience growth — skills that continue to drive my passion for impactful social media strategy today.

Community Projects and Event Management Experience

In 2023, I launched several initiatives to support and empower the Hispanic community in Greenville, SC. Throughout that year and into 2024, I actively organized cultural exchange meetups for young Hispanic students, coordinated community soccer tournaments, and produced a Spanish-language podcast featuring interviews with influential Hispanic leaders from the region.

All of these projects were developed and executed on a voluntary basis, reflecting my commitment to giving back to my community. These experiences strengthened my event management and project coordination skills, as well as my ability to communicate and engage with diverse audiences. Additionally, each initiative included comprehensive social media marketing campaigns — primarily through Instagram — where I managed content creation, promotion strategies, and audience interaction to ensure maximum reach and impact.

Accomplishments

Successfully organized and hosted an event that attracted over 140 attendees, uniting Hispanic communities from Charlotte, Atlanta, Miami, Charleston, and Greenville in one place. This accomplishment demonstrates my ability to plan, promote, and execute large-scale events with meaningful regional impact and strong community engagement.

References

References available upon request.

Timeline

Customer Care Representative

Drake Software
10.2024 - Current

Student Intern

Greenville Technical College
09.2023 - 05.2024

Associate of Applied Science - Computer Programming

Greenville Technical College

Certificate - Web Design

Greenville Technical College
Andres Jaramillo