Andres L

• Responsible for Sea Logistics pricing for the West Area of USA (consisted of 8 branches).
• Hired, trained and managed a team of Pricing Specialists and developed engaged, high-functioning performers.
• Considered business demands and customer preferences when developing pricing structures.
• Improved turnaround times for quotes creation from 96 to 48 hours on average.
• Increased productivity of the team in more than 30% (quotes per FTE).
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.

• Procured ocean freight rates for Central America and Caribbean Cluster (9 countries), focused on Asia and North America lanes.
• Increased YoY volume by 6% while also increased profitability of overall trade lane.
• Managed and executed sales presentations as well as both internal and external product training workshops.
• Investigated customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Directed internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Created lists of potential customers based on regional markets and assigned sales tasks to a team of 14 employees.
• Implemented strategic growth plans for Central America and Caribbean Cluster based on company goals and expectations.
• Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
• Created and implemented Asia Desk structure to increase customer service satisfaction on Asia Trade Lane.

• Directed a team of 5 FTEs, responsible for the P&L of Sea Logistics Department for El Salvador Branch.
• Elaborated volume, revenue and gross profit forecast of Sea Logistics department.
• Established, supervised and continuously improved import/export process flows in conformance with rules, procedures and company policy.
• Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
• Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
• Followed SOPs with all customer account actions and data management to keep consistent service levels.
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
• Drove operational improvements which resulted in savings and improved profit margins.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Created KPIs reports and actions plans to ensure customer requirements are being met.
• Maximized business potential by providing excellent customer service and ensuring 85% client retention.
• Managed client correspondence and recorded all tracking and communications.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

- Creation of all the bills of landing for the corporate boats accounts.
- Sent all the export documentation (BLs) to the shippers before the sailing of the vessel.