Andres L. Baez
Brooklyn,New York
Summary
Experienced professional seeking a leadership position to leverage skills and abilities for valuable contributions to the company and clients. Committed to driving success and achieving organizational goals through expertise, collaboration, and strategic decision-making. Eager to take on new challenges and grow as a leader in a dynamic, fast-paced environment.
Overview
22
22
years of professional experience
Work History
Program Manager/Retention & Adherence Specialist
Housing Works Inc.
09.2016 - Current
- Responsible for the day-to-day operation of the data to care program in Brooklyn ENY health center and Manhattan west side health center site
- Completing all monthly required reports for PHS and DOH on program performance.
- Manage and support staff development through mentorship
- Provide ongoing trainings and coordinate all service deliverables to be completed by team members
- Conduct initial assessment to determine which program within the Retention and Adherence Program will best be suited for client
- Complete intakes and Perform on going assessments to identify unmet medical, psychosocial needs and barriers
- Develop a comprehensive individual treatment plan that address treatment and additional goals
- Conduct medical case conferences with medical provider or external partners
- Provide on going health education surrounding HIV, STD'S, HEP C and teach patient to understand labs results
- Assist patient with disclosure, partner notification and crisis intervention
- Provide linkage to care and referrals to all other appropriate wrap-around services
- Conduct HIV and HEP C RAPID testing in office when medical is not available
- Document all encounters in ECW, EIcare and NYS AIRS
- Maintain live charts and review quality to ensure charts are in compliance and audit ready
- Supervision of RAP/RAD Peers and DTC staff
- Delegate RAP/RAD peers to conduct home visits for clients lost to care and meet with them to exchange ideas for re-engagement efforts
- Conduct quality assurance of all services provided and overall program performance for the data to care program
- Monitor a case load of up to 100 clients per contract requirement
- Provide ongoing counseling and case management to assist patient in becoming self sufficient with managing health and social stressors
- Complete ADAP, Gilead or NYS Market Place Health insurance so patient can have immediate access to treatment
- Assist clients with all entitlements including housing placement assistance
Retail Activist Sale Specialist
Housing Works Inc.
09.2015 - 09.2016
- Ensure register, cash handling and banking practices are met
- Complete cash/charge transactions quickly and accurately, bag purchases efficiently and communicate upcoming events and promotions to the customer
- Preserve positive work-atmosphere by communicating with coworkers, volunteers, supervisors and customers/donors cordially and effectively
- Ensure store is merchandised in accordance with Housing Works' standards including creative visual display, appropriate pricing, cleanliness and organization
- Work with Store Manager to train and develop skills of all volunteers to ensure understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling when directed by store manager
Patient Navigator
Housing Works Inc.
10.2014 - 08.2015
- Educated, coached and empowered HIV clients to maintain medical stability by using motivational interviewing techniques & counseling clients by discussing various health promotion topics
- Assisted clients with securing all initial and ongoing entitlements by providing ongoing case management and support services
- Gathered, reviewed, developed care plans and medical and mental health assessments for client over all care and conducted case conferences with medical providers
- Entered all information daily into electronic medical record 'EICARE' NYC ESHARE' and client live charts
Outreach & Engagement Specialist
Housing Works Inc.
09.2012 - 10.2014
- Conducted field, phone and mail outreach to new Health Home clients in order to link them to appropriate care
- Completed client detail intake (pre-screenings, Medicaid eligibility, Health Home consents and intake assessment)
- Assisted client with non-active Medicaid through initial entitlement process
- Electronically track outreach efforts of a caseload of up to 100 clients and entered data into EMR EICare, GSI Dashboard
Medical Assistant
Long Island College
10.2008 - 03.2011
Resident Manager
New Horizons Inc.
07.2002 - 05.2006
- Assisted all residents with obtaining permanent housing by advocating on client's behalf with landlord, brokers and social service providers
- Established client's HASA cases upon their release from prison and assist with all entitlements
- Responsibly linked clients with appropriate services to meet their medical and support needs
- Provided transitional case management and evaluated client's progress and prepared community care plans & reports for New York State Parole
- Supervised and trained a staff of 10 on policy and procedures
- Conduct supervision, performance evaluations and ensured day to day facility operations are met
Education
High School Diploma -
George Wingate High School
Brooklyn, NYClinical Medical Assistant Diploma -
Franklin Career Institute
Brooklyn, NYAssociate of Business Administration -
University of Hartford
West Hartford, CTBachelor of Human Services -
Post University
Waterbury, CTSkills
- Clinical Medical Assistant
- Mental Health First Aid
- Phlebotomy
- EKG
- Patient care
- Safety
- Excel
- MS Word
- Power Point
- Eicare
- GSI Dashboard
- Epace
- E-clinical works
- AIRS
- Esahre
- Oral Communications
- Interpersonal communication
- HIV
- STI
- Hepatitis
- Older Adults
- HIV social isolation
- Care coordination
- Medical record management and billing
- HIPAA confidentiality
- Health promotion intervention
- Anti-Retroviral Treatment
- Access to Services
- Medical case management
- NYS Driver License
- NYC HRA PACT system
- Program planning and implementation
- Data collection and analysis
- Regulatory compliance
- Conflict resolution
- Team leadership and mentoring
- Labor relations, and dispute resolution
- Customer complaint investigation and resolution
- Compliance auditing
- Quality control systems development and implementation
Affiliations
National Society of leadership and success
Timeline
Program Manager/Retention & Adherence Specialist
Housing Works Inc.
09.2016 - Current
Retail Activist Sale Specialist
Housing Works Inc.
09.2015 - 09.2016
Patient Navigator
Housing Works Inc.
10.2014 - 08.2015
Outreach & Engagement Specialist
Housing Works Inc.
09.2012 - 10.2014
Medical Assistant
Long Island College
10.2008 - 03.2011
Resident Manager
New Horizons Inc.
07.2002 - 05.2006
High School Diploma -
George Wingate High School
Clinical Medical Assistant Diploma -
Franklin Career Institute
Associate of Business Administration -
University of Hartford
Bachelor of Human Services -
Post University
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