Andres Baez
Brooklyn,US
Summary
Experienced professional seeking a leadership position to leverage skills and abilities for valuable contributions to the company and clients. Committed to driving success and achieving organizational goals through expertise, collaboration, and strategic decision-making. Eager to take on new challenges and grow as a leader in a dynamic, fast-paced environment.
Overview
27
27
years of professional experience
Work History
Program Manager
Housing Works Inc
10.2024 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Responsible for supervising, hiring, retention, evaluating, discipline, counseling, and termination of staff, Provide ongoing supervision to the Outreach Specialist, Peer Advocates and Client Navigators.
- Oversee a total program caseload of 75 clients.
- Prepare and submit monthly narrative reports and data entry as required by program standards and guidelines.
Program Coordinator/RAP Specialist
Housing Works Inc.
09.2016 - 10.2024
- Responsible for the day-to-day oversight of program deliverables and program staff at two locations in Brooklyn ENY health center and Manhattan west side health center site.
- Completing all monthly required reports for PHS and DOH on program performance.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Monitor a case load of up to 100 clients per contract requirement.
- Provide ongoing counseling, health education and case management to assist patient in becoming self-sufficient with managing health and social stressors.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
Retail Activist Sale Specialist
Housing Works Inc.
09.2015 - 09.2016
- Ensure register, cash handling and banking practices are met.
- Work with Store Manager to train and develop skills of all volunteers to ensure understanding and compliance to shop standards, customer service, organizational goals and direction.
Patient Navigator
Housing Works Inc.
10.2014 - 08.2015
- Educated, coached and empowered HIV clients to maintain medical stability by using motivational interviewing techniques & counseling clients by discussing various health promotion topics.
- Assisted clients with securing all initial and ongoing entitlements by providing ongoing case management and support services.
- Gathered, reviewed, developed care plans and medical and mental health assessments for client over all care and conducted case conferences with medical providers.
Outreach & Engagement Specialist
Housing Works Inc.
09.2012 - 10.2014
- Conducted field, phone and mail outreach to new Health Home clients in order to link them to appropriate care
- Completed client detail intake (pre-screenings, Medicaid eligibility, Health Home consents and intake assessment)
- Assisted client with non-active Medicaid through initial entitlement process
- Electronically track outreach efforts of a caseload of up to 100 clients and entered data into EMR EICare, GSI Dashboard
Clinical Medical Assistant
Long Island College Hospital
10.2008 - 03.2011
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Oriented and trained new staff on proper procedures and policies.
Resident Manager
New Horizons Inc.
07.2002 - 05.2006
- Assisted all residents with obtaining permanent housing by advocating on client's behalf with landlord, brokers and social service providers.
- Established client's HASA cases upon their release from prison and assist with all entitlements.
- Provided transitional case management and evaluated client's progress and prepared community care plans & reports for New York State Parole.
- Supervised 10 staff members on daily functions related to client services and documentation.
- Conduct supervision, performance evaluations and ensured day to day facility operations are met.
Auxiliary Police Officer
City of New York Police Department
11.1998 - 04.2005
- Developed strong working relationships with fellow auxiliary officers as well as regular police personnel fostering teamwork and collaboration towards common goals.
- Supported local law enforcement officers in controlling large events, ensuring crowd management, and maintaining order.
- Adhered strictly to department policies and procedures when carrying out assigned duties, maintaining a high level of professionalism and integrity at all times.
- Conducted security checks at various locations, deterring potential criminal activities and safeguarding the community.
- Conducted thorough investigations into reported incidents, gathering vital information that led to successful case resolutions.
Education
High School Diploma -
George Wingate High School
Brooklyn, NYClinical Medical Assistant Diploma -
Franklin Career Institute
Brooklyn, NYAssociate of Business Administration -
University of Hartford
West Hartford, CTBachelor of Human Services -
Post University
Waterbury, CTSkills
- Advanced Excel proficiency
- Skilled in MS Word formatting and editing
- Advanced AIRS Reporting
- Advanced NYC DOH Eshare DATA base user
- Presentation design
- Payroll processing with ADP and UKG
- Healthcare coordination expertise
- Billing and documentation management
- Valid NYS driver's license
- Experienced with NYC HRA PACT 2010E housing system
- Experienced with NYC HRA, HASA, SNAP
- Care Coordination Certification
- Advance Knowledge in HIV, STI and lab values
- Motivational interviewing
- Health education and adherence counseling
- Phlebotomy, ECG
- Medical Billing
- Certified application counselor for NYS Marketplace
- Program development and execution
- Data gathering and evaluation
- Compliance management
- Skilled in resolving conflicts
- Team leadership
- Labor relations, and dispute resolution
- Effective complaint handling
- Regulatory compliance auditing
- Development of quality assurance processes
- Staff scheduling management
Affiliations
National Society of leadership and success
Timeline
Program Manager
Housing Works Inc
10.2024 - Current
Program Coordinator/RAP Specialist
Housing Works Inc.
09.2016 - 10.2024
Retail Activist Sale Specialist
Housing Works Inc.
09.2015 - 09.2016
Patient Navigator
Housing Works Inc.
10.2014 - 08.2015
Outreach & Engagement Specialist
Housing Works Inc.
09.2012 - 10.2014
Clinical Medical Assistant
Long Island College Hospital
10.2008 - 03.2011
Resident Manager
New Horizons Inc.
07.2002 - 05.2006
Auxiliary Police Officer
City of New York Police Department
11.1998 - 04.2005
Clinical Medical Assistant Diploma -
Franklin Career Institute
Associate of Business Administration -
University of Hartford
Bachelor of Human Services -
Post University
High School Diploma -
George Wingate High School
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