Andres Luna Santos
Coral Springs,FL
Summary
Highly energetic Crew Member with exceptional skills in customer service, food safety, and inventory restocking. Proficient in operating kitchen equipment to prepare food and complete sales. Committed to meeting team and customer needs with a strong focus on excellent service. Dedicated Head Cashier with a friendly demeanor, determined to enhance team performance and improve customer satisfaction. Demonstrated success in challenging and dynamic environments. Gifted manager and leader with strong communication, interpersonal, and planning abilities.
Overview
1
1
year of professional experience
Work History
Picker Packer
ABB Optical Distributor Group
10.2024 - Current
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Crew Member
McDonald's
07.2024 - 10.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Catering Assistant
Marriot Hotel
03.2024 - 06.2024
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Created visually appealing buffet displays that attracted positive attention from event attendees.
- Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
- Demonstrated adaptability when adjusting plans according to last-minute changes or requests from clients.
Cashier Team Lead
Classic Car Wash & Detail Center
10.2023 - 03.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
Education
High School Diploma -
Academic Solutions Academy
06-2025
Skills
- Customer Engagement
- Effective Team Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Collaborative Communication Proficiency
- Self-discipline
- Customer Engagement
- Leadership Qualities
- Drive-Thru Operations
- Heavy Lifting
- Learning Agility
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Picker Packer
ABB Optical Distributor Group
10.2024 - Current
Crew Member
McDonald's
07.2024 - 10.2024
Catering Assistant
Marriot Hotel
03.2024 - 06.2024
Cashier Team Lead
Classic Car Wash & Detail Center
10.2023 - 03.2024
High School Diploma -
Academic Solutions Academy
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