Andres Macias
Graduate Teaching Assistant
Christiansburg,VA
Summary
A communicative, people-oriented candidate with a love of language and an even stronger love for community building. Compassionate, responsible, and proven to work well under pressure. Smart and committed to creating a safe and inclusive atmosphere.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Branch Service Specialist
Union Bank
Valencia, CA
9 2019 - 6 2020
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions during COVID pandemic.
- Processed customers' deposits, transfers and cash withdrawals.
- Fostered strong client relationships to ensure long-term loyalty and repeat business.
Key Holder
Ben Sherman
Camarillo, CA
10.2017 - 01.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Barista
Starbucks
Canyon Country, CA
12.2013 - 08.2017
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
Assistant Manager
Wendy’s
Santa Clarita, CA
09.2008 - 04.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Education
Master of Fine Arts - Creative Writing
Virginia Tech
Blacksburg, VA 08.2021 - 05.2024
Bachelor of Arts - English
California State University Channel Islands
Camarillo, CA 08.2017 - 05.2019
Associate of Arts - English
College of The Canyons
Valencia, CA 08.2011 - 05.2017
Skills
Native Spanish Speaker
Languages
Spanish
Bilingual or Proficient (C2)
Interests
Writing Fiction
Timeline
Master of Fine Arts - Creative Writing
Virginia Tech
08.2021 - 05.2024
Key Holder
Ben Sherman
10.2017 - 01.2019
Bachelor of Arts - English
California State University Channel Islands
08.2017 - 05.2019
Barista
Starbucks
12.2013 - 08.2017
Associate of Arts - English
College of The Canyons
08.2011 - 05.2017
Assistant Manager
Wendy’s
09.2008 - 04.2013
Branch Service Specialist
Union Bank
9 2019 - 6 2020