Andres Macias
Graduate Teaching Assistant
Christiansburg,VA
Summary
A communicative, people-oriented candidate with a love of language and an even stronger love for community building. Compassionate, responsible, and proven to work well under pressure. Smart and committed to creating a safe and inclusive atmosphere.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work History
Branch Service Specialist
Union Bank
Valencia, CA
9 2019 - 6 2020
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions during COVID pandemic.
- Processed customers' deposits, transfers and cash withdrawals.
- Fostered strong client relationships to ensure long-term loyalty and repeat business.
Key Holder
Ben Sherman
Camarillo, CA
10.2017 - 01.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Barista
Starbucks
Canyon Country, CA
12.2013 - 08.2017
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
Assistant Manager
Wendy’s
Santa Clarita, CA
09.2008 - 04.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Education
Master of Fine Arts - Creative Writing
Virginia Tech
Blacksburg, VA 08.2021 - 05.2024
Bachelor of Arts - English
California State University Channel Islands
Camarillo, CA 08.2017 - 05.2019
Associate of Arts - English
College of The Canyons
Valencia, CA 08.2011 - 05.2017
Skills
Native Spanish Speaker
Intermediate Italian Speaker
Multilingual Communication
Student Engagement
Lesson Planning
Staff Supervision
Editing
Languages
Spanish
Bilingual or Proficient (C2)
Interests
Writing Fiction
Timeline
Master of Fine Arts - Creative Writing
Virginia Tech
08.2021 - 05.2024
Key Holder
Ben Sherman
10.2017 - 01.2019
Bachelor of Arts - English
California State University Channel Islands
08.2017 - 05.2019
Barista
Starbucks
12.2013 - 08.2017
Associate of Arts - English
College of The Canyons
08.2011 - 05.2017
Assistant Manager
Wendy’s
09.2008 - 04.2013
Branch Service Specialist
Union Bank
9 2019 - 6 2020