Andres Martinez
South Gate,California
Summary
Experienced customer service professional effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talented at solving problems and keeping team members on task. Adept at handling all areas of operations. Knowledgeable about scheduling and team management. Eager to develop and advance professionally into a more challenging position.
Overview
3
3
years of professional experience
Work History
Shift Manager
Pizza Hut
02.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
IHSS Care Provider
IHSS
08.2020 - 10.2021
- Enhanced client well-being by providing compassionate care and support tailored to individual needs.
- Assisted clients with daily living activities, promoting independence and quality of life.
- Ensured a safe and comfortable environment by maintaining a clean and organized living space.
- Administered medications as prescribed, ensuring proper dosage and adherence to schedules.
- Provided transportation for clients to medical appointments, social events, and other necessary outings.
Education
High School Diploma -
Odyssey High School
8693 Dearborn Ave, South Gate, CA 9028008.2018
Skills
- Creative Thinking
- Workflow Processes
- Customer Expectations Management
- MS Office Expertise
- Program Follow-Up and Assessment
- Operational Efficiency
- Email Correspondence
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Pizza Hut
02.2022 - Current
IHSS Care Provider
IHSS
08.2020 - 10.2021
High School Diploma -
Odyssey High School