Andres Martinez
Transportation Manager/Director of Safety
Seymour,CT
Summary
Dynamic Dispatch Manager with 12 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
12
12
years of professional experience
Work History
Dispatch Manager
Nebraskaland
02.2022 - Current
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
- Reduced response times with effective dispatcher training and timely decisionmaking.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Collaborated with sales teams to create efficient delivery schedules that met both company objectives and customer expectations.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Safety Director
Nebraskaland
02.2022 - Current
- Improved workplace safety by implementing comprehensive training programs and conducting regular audits.
- Reduced accident rates by ensuring strict adherence to safety regulations and guidelines.
- Enhanced employee awareness on safety practices through regular workshops, presentations, and demonstrations.
- Developed and maintained a strong safety culture within the organization, leading to increased employee morale and productivity.
- Collaborated with management to develop effective safety policies and procedures for various departments.
- Conducted thorough investigations into workplace accidents, identifying root causes and implementing corrective actions to prevent future occurrences.
- Managed emergency response teams during crisis situations, ensuring timely and efficient resolutions with minimal disruption to operations.
- Coordinated with regulatory agencies such as OSHA to ensure compliance with federal and state safety standards.
- Promoted a continuous improvement mindset among employees when it comes to workplace safety, fostering an atmosphere of open dialogue about potential issues or concerns.
- Conducted annual reviews of safety programs and policies in place, making recommendations for updates or revisions based on industry best practices.
- Investigated accidents and incidents to determine root causes and develop corrective actions to address underlying issues.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Streamlined safety reporting processes for improved data accuracy, enabling better-informed decision-making related to risk management strategies.
- Implemented safety protocols to minimize accidents and maintain a safe working environment for employees.
- Led initiatives aimed at reducing environmental impact by incorporating sustainable practices into the transportation department''s daily operations.
- Investigated and reported accidents involving transportation vehicles and coordinated accident claims with law enforcement and public transportation bureaus.
- Developed and implemented initial and refresher safety training programs for department employees with focus on OSHA requirements.
Route Manager
Nebraskaland
02.2022 - Current
- Improved route efficiency by analyzing and optimizing daily delivery schedules.
- Reduced fuel costs through strategic route planning and vehicle maintenance.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
- Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status.
- Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
- Managed a team of drivers, providing training and support to ensure high performance standards were met.
- Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
- Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
- Implemented safety protocols for employees, reducing workplace accidents and promoting a safe working environment.
- Oversaw fleet maintenance programs to ensure timely repairs were performed while minimizing downtime for vehicles in operation.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
- Coordinated efforts during inclement weather events or unexpected delays to maintain timeliness of deliveries while prioritizing safety concerns for staff members involved in these situations.
- Developed contingency plans to address unforeseen challenges such as traffic congestion or equipment breakdowns without compromising service levels provided to customers.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Scheduled, attended and contributed to safety meetings to maintain working relationships and promote maximum morale and productivity.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
Route Supervisor
Baldor Specialty Foods
08.2014 - 09.2019
- Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance based on delivery window and demographics
- Running routes to execute all-delivery windows efficiently and in a timely manner
- Worked close with sales to better understand customer needs for better services strategy
- Managed delivery windows to acquire new customers
- Heavy lifting and long hours in frequently inclement weather and low temperatures during Winter season.
Shipping and Receiving Manager
Parallel Products-New England
07.2012 - 08.2014
- Outstanding customer service
- Product knowledge in terms of technology
- Open communication with Management team and Customer service
- Achieve high processing % in product movement
- Recruiting, hiring, developing and retaining top talent
- Operationally sound regarding adherence to company policy and procedures
- Divided and categorized cargo received and redirected shipments in response to customer requests and as per DOT regulation
- Increased customer satisfaction by resolving Delivery window issues.
Education
Some college -
Hostos Community College
Supervisor Training -
Baldor Specialty Foods
01.2018
Skills
- Supervision
- Communications
- Business operations
- Proficiency in outlook
- WMS System
- Proficiency in Ortech Routing System
- Creative problem solving
- Quick learner
- Customer satisfaction
- Problem resolution
- Team building
- Process improvement
- Workflow planning
- Computer literate
- Met with Sales one-on-one on a weekly basis to discuss selling obstacles, delivering effective suggestions and reliable sales techniques for quick resolution
- Time Management
- Driving Results
- MS Office
- Training and Developing
- Route Planning
- Daily reports
- Manpower planning
- Customer Communication
- Field call management
- Schedule Coordination
- Fleet maintenance
- Staff Training and Development
- Environmental awareness
- Employee time records
- Workflow Planning
- Employee Performance Reviews
- DOT Compliance
- Labor cost control
- Transportation knowledge
- Repair Scheduling
- Database Maintenance
- Material Distribution
- Work Crew Dispatch
- Customer Service
- Communication Management
- Paperwork Processing
- Dispatch Recordkeeping
- Problem-solving abilities
- Analytical Thinking
- Multitasking
- Effective Communications
- Written Communication
- Analytical Skills
- Microsoft Office
- Critical Thinking
- Mentoring and Coaching
- Multitasking Abilities
- Dispatching field personnel
- Calendar and Scheduling Software
- Equipment Orders
- Routing orders
- Customer File Maintenance
- Service planning
- Equipment Inspection
- Route Planning and Adjustment
- Decision-Making
- Updating logs
- Organizational Skills
- Records Maintenance
Additional Information
Currently pursuing a CLTD training course with ASAM
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatch Manager
Nebraskaland
02.2022 - Current
Safety Director
Nebraskaland
02.2022 - Current
Route Manager
Nebraskaland
02.2022 - Current
Route Supervisor
Baldor Specialty Foods
08.2014 - 09.2019
Shipping and Receiving Manager
Parallel Products-New England
07.2012 - 08.2014
Some college -
Hostos Community College
Supervisor Training -
Baldor Specialty Foods
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