Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
References
Timeline
Generic

Andres Molina

Phoenix,AZ

Summary

Structured Account Coordinator with strong track record of performance in fast-paced work environment. Expertise in data entry, records management and account management. Tech-savvy individual proficient in Smartsheet and familiar with computer, fax machine and scanner operations. Methodical and communicative professional committed to delivering unparalleled office support and achieving or exceeding daily goals.

Overview

8
8
years of professional experience

Work History

Account Coordinator

Premier Access / Avesis Insurance Company
11.2019 - 03.2024
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Updated internal databases with account information to maintain concise, clear records.
  • Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
  • Asked appropriate open-ended questions to discover customers' needs and requirements.
  • Contributed to the ongoing development of internal processes for increased efficiency within the account management team.

Crew Member

Planet Fitness
11.2017 - 03.2020
  • Provided
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.

Crew Member

Dairy Queen11
06.2016 - 08.2016
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Associate of Arts -

Maricopa Community Colleges - Glendale Community College
Glendale, AZ
05.2019

High School Diploma -

St. Mary's Highschool
Phoenix, AZ
05.2016

Skills

  • Communication
  • Sales Experience
  • Organization
  • Computer Skills
  • Customer Centric
  • Customer Service
  • Account Management
  • Troubleshooting and problem resolution
  • Sales Support
  • Phone and Email Etiquette

Additional Information

I have over 5+ years of customer service experience. I am a quick learner who is motivated and ready to work hard. I work with integrity and take pride in my work. I work well with others and look forward to building relationships and achieving goals as a team.

Personal Information

Title: Account Coordinator

References

Available upon request

Timeline

Account Coordinator

Premier Access / Avesis Insurance Company
11.2019 - 03.2024

Crew Member

Planet Fitness
11.2017 - 03.2020

Crew Member

Dairy Queen11
06.2016 - 08.2016

Associate of Arts -

Maricopa Community Colleges - Glendale Community College

High School Diploma -

St. Mary's Highschool

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Andres Molina