Andres Munoz
Jacksonville,FL
Summary
Hardworking warehouse leader who offers abilities in supply management and storage organization. Diligent about completing daily assignments and looking for ways to improve operations. Great at tracking inventory and managing shipments.
Overview
9
9
years of professional experience
Work History
Warehouse Lead
Odyssey Logistics & Technology
Jacksonville, FL
02.2024 - Current
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Loaded and unloaded trailers with care and efficiency.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Operated forklifts or pallet jacks to transport items.
- Maintained inventory records with timely updates.
- Protected company inventory by maintaining and organizing storage areas.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Stocked shelves, racks and bins with new or transferred merchandise.
Warehouse Associate
Avi Air Van INC
Jacksonville, FL
08.2022 - 02.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assisted in loading finished goods onto delivery vehicles as required.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Resolved discrepancies between physical count results and system generated reports.
- Provided assistance with monthly physical inventories as needed.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Handled hazardous materials safely following prescribed regulations.
- Communicated effectively with team members on matters related to work assignments.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Police Officer
Ministerio de Seguridad Publica
San Jose, Costa Rica
12.2019 - 03.2022
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Conducted traffic stops in accordance with departmental protocol.
- Developed positive relationships with members of the community through outreach programs.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Ensured compliance with local laws by performing periodic safety inspections of businesses.
- Patrolled assigned areas to detect and prevent criminal activity.
- Prepared detailed reports on incidents and arrests made.
- Provided security at public events such as parades, concerts, or sporting events.
- Observed court proceedings related to cases involving police work.
- Advised citizens on safety precautions and preventive measures against crime.
- Responded to emergency calls for service and provided assistance as needed.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Counseled victims of domestic violence regarding available resources and legal options.
- Provided testimony in court when necessary concerning investigations conducted.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Arrested suspects following established procedures while exercising caution and good judgment.
Customer Care Representative
Convergys
San Jose , Costa Rica
01.2019 - 12.2019
- Resolved customer complaints promptly and professionally.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Customer Service Representative
Sykes Call Center
San Jose , Costa Rica
03.2017 - 12.2018
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Shift Leader
Taco Bell
Miami, FL
03.2015 - 12.2016
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Answered customer inquiries via phone, email, and chat.
Education
Associate of Science - Criminal Justice
Florida Technical College
Pembroke Pines, FL12-2016
Skills
- Warehouse functions
- Materials management experience
- Shipping and receiving
- Materials transportation
- Product Packaging
- Performance Improvement
- Stock control
- Load Planning
- Safety and compliance
- Warehouse Operations
- Customer Service
- Loading and unloading
- Quality Control
- Order Picking
- Storage Organization
- Attention to Detail
- Teamwork and Collaboration
- Forklift Operation
- Professionalism
- Problem-Solving
Affiliations
- Proud Member of the Army Reserve.
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse Lead
Odyssey Logistics & Technology
02.2024 - Current
Warehouse Associate
Avi Air Van INC
08.2022 - 02.2024
Police Officer
Ministerio de Seguridad Publica
12.2019 - 03.2022
Customer Care Representative
Convergys
01.2019 - 12.2019
Customer Service Representative
Sykes Call Center
03.2017 - 12.2018
Shift Leader
Taco Bell
03.2015 - 12.2016
Associate of Science - Criminal Justice
Florida Technical College