Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andres Munoz

Horizon ,TX

Summary

Dynamic Pharmacy Technician with extensive experience at Walgreens, adept at optimizing workflows and enhancing patient satisfaction. Proven problem-solver skilled in insurance billing and drug inventory control. Committed to maintaining confidentiality and compliance with pharmacy laws while training new team members to elevate overall performance and efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

University Medical Center of El Paso
12.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

Pharmacy Technician

Walgreens
01.2018 - 11.2022
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
  • Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
  • Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
  • Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
  • Supported pharmacy operations by preparing medication labels, packaging medications, and assembling daily dosage packs for patients.
  • Streamlined daily workflow processes through effective communication with pharmacists and other staff members to ensure accurate prescription fulfillment.
  • Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
  • Collected co-payments or full payments from customers.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

High School Diploma -

Jefferson Highschool
El Paso, TX
06-2015

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing
  • Answering customer questions
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmacy law compliance
  • Compounding techniques

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Spanish
Professional Working

Timeline

Pharmacy Technician

University Medical Center of El Paso
12.2022 - Current

Pharmacy Technician

Walgreens
01.2018 - 11.2022

High School Diploma -

Jefferson Highschool

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