Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Andres Murillo

Stockton,CA

Summary

Dynamic and goal-oriented professional with a strong work ethic, experienced at HomeGoods in enhancing customer satisfaction and driving sales through effective relationship building. Proven expertise in loss prevention and inventory management, coupled with exceptional documentation skills, resulting in reduced theft and improved store security.

Experienced with managing customer interactions and addressing inquiries. Utilizes effective communication techniques to enhance customer satisfaction. Strong understanding of problem-solving methods and maintaining positive client relationships.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

LP CSA II

HomeGoods
05.2024 - 08.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Increased sales through effective product recommendations and upselling techniques.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Used CCTV cameras and followed up with reports of theft and documented the happenings forwarded to the manager.

Store Protection Specialist

Ross
01.2019 - 11.2023
  • Streamlined communication between store protection staff and management by participating in regular meetings and sharing insights into current security challenges facing the retail environment.
  • Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
  • Managed inventory control processes to reduce shrinkage, performing regular audits and reconciling discrepancies in stock levels.
  • Collaborated with management to develop and implement store-specific security protocols, addressing unique challenges and risks.
  • Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
  • Increased employee vigilance by providing ongoing education on loss prevention techniques and the importance of adhering to security protocols.
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Supported store management during emergency situations, coordinating evacuation procedures and liaising with first responders if required.
  • Improved customer service quality by providing assistance to shoppers when needed, creating a welcoming atmosphere within the store.
  • Ensured a safe shopping environment for customers by identifying potential safety hazards and taking corrective action.
  • Trained new Store Protection Specialists on company policies, procedures, and best practices for maintaining a secure retail environment.

Education

Associate of Science - Criminal Justice

San Joaquin Delta College
Stockton, CA
08-2022

Skills

  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Documentation and reporting
  • Customer relations
  • Teamwork and collaboration
  • Computer skills
  • Relationship building
  • Report preparation

Accomplishments

  • Documented and resolved potential theft risks which led to a potential recovery with 0 items stolen.
  • Achieved shrink loss by introducing computer skills for customer watching techniques & tasks.
  • Achieved shrink loss through effectively helping with potential store loss.
  • Achieved Teamwork skills by completing store loss recovery techniques with accuracy and efficiency.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

LP CSA II

HomeGoods
05.2024 - 08.2024

Store Protection Specialist

Ross
01.2019 - 11.2023

Associate of Science - Criminal Justice

San Joaquin Delta College
Andres Murillo