Andres Obando

• Accurately inputted patient and insurance information into Epic.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Verified insurance coverage to confirm patient coverage for necessary medical services.

• Oversaw team of up to fifteen security officers and managed administrative duties, including scheduling, operations, and performance evaluations. Trained and coached new hires to be successful within their first 90 days and provide ongoing training to all officers. Assisted as Security trainer for the Orlando campus as well as other campuses within the Central Florida South Division.

• Manages the incoming call volume from referring physicians and practices.

• Managed different databases, healthcare information systems and navigation tools while assisting consumers (EPIC, Five-9, Find-care, Online navigation tools).

• Schedules appointments and procedures as requested, while partnering with internal departments and leaders to establish new patients. Complete registration process for new patients as well of insurance verifications.

• Analyze insurance plans, diagnosis CPT codes as well of benefits to ensure patients are connecting with providers meeting their plan of care needs.

• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Performed facility lockdown as dictated and screens visitors and employees seeking entry after hours. Responded to fire alarms at facility fire alarm panels and to units both during actual alarms and drills. Acted quickly during emergency situations to reduce opportunity for damage and injury.

Coordinated all department functions for team of 40+ employees including hiring and training. Developed and implemented company's first employee manual outlining all proper business procedures and office policies. Performed administration tasks such as filing, developing spreadsheets, faxing reports.

• Installed system updates to address vulnerabilities and reduce security issues.
• Administered and maintained anti-virus and anti-malware software on end-user computing devices.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
• Investigated system issues and implemented resolutions to reduce downtime.
• Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.