Andres Palacios
Pharr,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Pond Tech
Colorado Pond Pros
03.2023 - 07.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Observed equipment operation to diagnose and troubleshoot reported issues.
Customer Service Representative
Expeditors
07.2021 - 08.2022
- We are tasked with a program provided by the company, trained in how to operate it and do data entry
- We are tasked to keep data entry up to date, answer phone calls and provide the customer with the best possible service and information.
Team Member
The Boys and Girls Club
03.2020 - 06.2021
- As a team member at The Boys and Girls Club I had to be kept accountable for daily plans for my class, I had to keep care of the students under my gym session, have communication with Team Leader, and coworkers of transitions and other activities varying from day to day
- Basic level data entry was a must to keep track of students present and those who were not.
Education
High School Diploma -
Idea Public Schools College
Cyber Security -
University of Colorado At Boulder
Boulder, CO02.2024
Skills
- Team Player
- Easy to work with
- Fast Learner
- Customer Interaction
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pond Tech
Colorado Pond Pros
03.2023 - 07.2023
Customer Service Representative
Expeditors
07.2021 - 08.2022
Team Member
The Boys and Girls Club
03.2020 - 06.2021
High School Diploma -
Idea Public Schools College
Cyber Security -
University of Colorado At Boulder
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