Andres Pazos
4350 South Hualapai Way
Summary
Dedicated and results-driven technical support professional with expertise in both technical troubleshooting and sales, specializing in software solutions in building strong client relationships. Skilled at multitasking and managing high-volume inquiries while maintaining focus on delivering accurate timely solutions. Collaborative team player who thrives in fast-paced environments, consistently contributing to team success and driving customer satisfaction. Eager to expand my knowledge and stay updated with the latest industry trends to continuously improve performance and deliver exceptional service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support /Sales
Asurion
10.2020 - 11.2024
- Provide technical support for Verizon customers, resolving issues with phones, computers, and other devices
- Manage customer accounts and offer insurance plans to extend device warranties
- Utilize remote screen sharing to guide customers through troubleshooting steps
- Achieved high customer satisfaction by resolving technical problems efficiently
- Enhanced customer experience by providing clear and concise technical guidance
Lead Cook
Picanha Steak Restaurant
08.2019 - 03.2020
- Trained staff on safety protocols, reducing incidents and enhancing workplace safety.
- Implemented hygiene standards, leading to a cleaner and safer kitchen environment.
- Conducted regular safety drills, resulting in a noticeable decrease in workplace accidents.
- Prepared ingredients and ensured timely plating of dishes.
- Managed grilling and frying stations, maintaining high quality and efficiency.
Technical Support Representative
Software Colombia
01.2016 - 03.2017
- Verified identities to prevent fraud, enhancing security measures
- Generated accurate invoices, streamlining the billing process
- Provided technical support for client portal, improving user experience and guidance
Education
Associate - Technology And Communication
University of The Andes
Bogota, Colombia01.2017
High School Diploma -
Stadium Academy
Bogota, Colombia06.2015
Skills
- Technical support escalation
- Software troubleshooting
- Customer support
- Sales team support
- Relationship building
- Technical troubleshooting
- Sales training
- Sales closing
- Communication skills
- Problem-solving abilities
- Multitasking
Certification
CPR/BLS Certification
Languages
Spanish
Native or Bilingual
Timeline
Technical Support /Sales
Asurion
10.2020 - 11.2024
Lead Cook
Picanha Steak Restaurant
08.2019 - 03.2020
Technical Support Representative
Software Colombia
01.2016 - 03.2017
Associate - Technology And Communication
University of The Andes
High School Diploma -
Stadium Academy