Andres Penaranda
Sunrise,FL
Summary
Dynamic Customer Care Specialist with a proven track record at Seminole Hard Rock Support Services, enhancing service delivery and improving customer satisfaction through effective project management and quality assurance. Skilled in payment processing and fostering collaboration, I excel in fast-paced environments, driving operational efficiency and team success.
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist
Seminole Hard Rock Support Services
6401 Sheridan
07.2021 - 07.2025
- Coordinated cross-functional teams to enhance service delivery and operational efficiency.
- Developed training materials to onboard new team members effectively.
- Analyzed customer feedback to identify trends and improve service quality.
- Implemented process improvements that streamlined workflows and reduced response times.
- Conducted regular audits to ensure compliance with company policies and standards.
- Facilitated communication between departments to foster collaboration on projects.
- Managed project timelines and deliverables to ensure successful completion of objectives.
- Supported management in strategic planning initiatives through data analysis and reporting.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Led quality assurance efforts, maintaining high standards for all products and services.
- Coordinated with IT department to upgrade cybersecurity measures, safeguarding company data.
- Developed training materials to enhance staff proficiency and productivity.
BrandsMart USA
Television and Sound Sales Specialist
Sunrise, FL
04.2018 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Education
AWS 6G Welding Certification - Welding
McFatter Vocational College
Davie, FL07-1998
Skills
- Payment processing
- Quality assurance
- [Product or service] support
- Customer service excellence
- Customer relations
- Project management
- Data entry
- Customer relationship management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Specialist
Seminole Hard Rock Support Services
07.2021 - 07.2025
BrandsMart USA
Television and Sound Sales Specialist
04.2018 - 07.2021
AWS 6G Welding Certification - Welding
McFatter Vocational College