Microsoft
Andres Perez
Wesley Chapel,FL
Summary
Passionate, self-motivated analyst with a strong background in networking, leadership, and communication, with 6+ years of experience helping customers and businesses troubleshoot and resolve technical issues in person and remote. As a communication and networking tech, effectively helped Comcast reduce customers repeat rate by 30% while helping my team with their tasks and reduce the team repeat rate by 45% in two quarters.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Claims Specialist
Progressive Insurance
St. Petersburg, FL
05.2016 - Current
- Conducted full and thorough claim investigations and reported updates and legal actions.
- Followed up with customers on unresolved issues.
- Reported policy changes and company conditions affecting customer satisfaction.
- Acted as claims subject matter expert, answering internal and external questions and inquiries.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
- Completed onsite Mitchell estimates with photos and comprehensive narrative reports.
CCTV and Network Technician
Comcast
Miami, FL
07.2007 - 05.2016
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Analyzed and defined network requirements, optimization and support for home and business projects.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Cyber Security Certification - Cyber Security
University of California, Berkeley
Berkeley, CA 08.2021 - Current
No Degree - Business Administration And Management
Southern New Hampshire University
Online 03.2015 - Current
No Degree - General Studies
Miami Dade College
Miami, FL 08.2005 - 07.2007
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL 08.2001 - 06.2005
Skills
Teamwork and Collaboration
Software
Linux systems
Certification
Google IT Support Specialization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved software bug which led to improved customer satisfaction.
- Designed and created multiple virtual networks with Docker and Ansible to monitor for malicious traffic using Kibana.
- Managed virtual network's firewall system, created multiple YAML files for install and monitoring optimization.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Timeline
Operating Systems and You: Becoming a Power User
09-2022
The Bits and Bytes of Computer Networking
09-2022
Google IT Support Specialization
12-2021
IT Security: Defense against the digital dark arts
12-2021
System Administration and IT Infrastructure Services
09-2021
Cyber Security Certification - Cyber Security
University of California, Berkeley
08.2021 - Current
Technical Support Fundamentals
08-2021
Claims Specialist
Progressive Insurance
05.2016 - Current
No Degree - Business Administration And Management
Southern New Hampshire University
03.2015 - Current
CCTV and Network Technician
Comcast
07.2007 - 05.2016
No Degree - General Studies
Miami Dade College
08.2005 - 07.2007
High School Diploma -
G. Holmes Braddock Senior High School
08.2001 - 06.2005
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