Andres Perez
Madison,WI
Summary
Adept at performing a wide range of cleaning and maintenance tasks, including floor care, waste disposal, and minor repairs. keen eye for attention to detail and quality control. Possesses the ability to work independently or as part of a team to ensure a well maintained and hygienic environment for students, staff and visitors. In addition to service-driven hospitality professional offering dynamic guest relations and interpersonal skills. Bilingual and hardworking individual with serveral years in hospitality management. Track record of continued success in front desk hotel operations.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Hilton Garden Inn Hotel
05.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
School Custodian
MMSD
01.2019 - 03.2022
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Completed routine floor stripping, sealing, and finishing.
- Kept building spaces premises clean inside and outside.
- Reported damages and hazardous conditions to management for further action.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Front Desk Shift Leader
Wyndham Garden Hotel
01.2014 - 01.2019
- Used Oprah to manage guest accounts and information.
- Resolved guest complaints by addressing issues with rooms promptly.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Education
High School Diploma -
Memorial High School
Madison, WI06.2011
Skills
- Chemical Handling
- Waste Management
- Client Communication
- Building inspection
- Safe Chemical Disposal
- Work Prioritization
- Team Collaboration
- Groundskeeping
- Preventive Maintenance
- Custodial machine operation
- Floor Cleaning and Buffing
- Employee Training
- Guest Relations
- Customer service expertise
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Hilton Garden Inn Hotel
05.2022 - Current
School Custodian
MMSD
01.2019 - 03.2022
Front Desk Shift Leader
Wyndham Garden Hotel
01.2014 - 01.2019
High School Diploma -
Memorial High School