Andres Perez
Miami,Florida
Summary
Professional with strong background in management and leadership. Skilled in optimizing processes, enhancing productivity, and driving team collaboration to meet organizational goals. Adept at adapting to changing business needs and ensuring consistent performance. Reliable, results-focused, and proficient in strategic planning, problem-solving, and team development.
Overview
12
12
years of professional experience
Work History
DELIVERY DRIVER
Genesis Windows and Doors
03.2023 - Current
- Maintained a 99% on-time delivery rate, ensuring timely and efficient service for all customers
- Achieved a 100% customer satisfaction rating for timely, friendly, and professional service
- Consistently maintained zero accidents or traffic violations by adhering to safety protocols and traffic laws
- Optimized delivery routes, reducing delivery time by 15%, resulting in increased efficiency
- Managed the safe handling and delivery of packages, ensuring zero damage claims over the past year
- Frequently received recognition from management for exceeding delivery performance targets
INSTACART SHOPPER
Instacart
06.2021 - Current
- Maintained a 5-star customer rating by providing accurate, efficient, and friendly service
- Consistently completed shopping and delivery orders ahead of estimated times, ensuring customer satisfaction
- Selected high-quality produce and items, receiving praise from customers for attention to detail
- Developed a reputation for excellent communication, keeping customers informed about order status, substitutions, and delivery updates
- Achieved zero delivery delays by efficiently planning routes and managing time during high-demand periods
- Earned repeat customers by building strong relationships through reliable service and attention to special requests
SUPERVISOR
Seahunter
01.2016 - 11.2024
- Led a team of 40 employees, ensuring all operations ran smoothly and safely, meeting daily productivity goals
- Reduced operational downtime by 20% by implementing more efficient processes and improving crew coordination
- Maintained a 100% safety record, enforcing safety protocols and conducting regular training for the crew
- Collaborated with management to optimize fleet maintenance schedules, reducing repair costs and increasing fleet availability
- Played a key role in improving customer satisfaction by 15%, ensuring timely deliveries and addressing client concerns proactively
- Successfully managed multiple high-value projects, ensuring they were completed on time and within budget
SUPERVISOR
Lowes
03.2013 - 12.2016
- Trained new employees on company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Ensured that safety protocols were followed at all times by all staff members
- Communicated employee, customer and workplace needs to managers
- Answered customer questions and made product recommendations according to needs
Education
FIRE FIGHTER CERTIFICATION -
Miami Dade College
01.2022
HIGH SCHOOL DIPLOMA -
South Dade Senior High School
01.2014
Skills
- Time Management
- Customer Service
- Safe Driving
- Basic Vehicle Maintenance
- Physical Stamina
- Organization
- Multitasking
- Navigation Skills
- Problem-Solving
- Training and mentoring
- Processes and procedures
- Schedule development
Timeline
DELIVERY DRIVER
Genesis Windows and Doors
03.2023 - Current
INSTACART SHOPPER
Instacart
06.2021 - Current
SUPERVISOR
Seahunter
01.2016 - 11.2024
SUPERVISOR
Lowes
03.2013 - 12.2016
HIGH SCHOOL DIPLOMA -
South Dade Senior High School
FIRE FIGHTER CERTIFICATION -
Miami Dade College