An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
13
13
years of professional experience
Work History
Host
Airbnb
Cartagena - Colombia
03.2023 - 07.2024
Greeted guests upon arrival and provided information about the property and local area.
Provided concierge services such as arranging transportation or restaurant reservations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Advised guests on attractions in the local area based on their interests.
Updated and maintained rental agreement files and documents.
Explained policies and reviewed documentation to obtain signatures.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Server
Andres Carne de Res - Restaurant
Medellin - Colombia
01.2022 - 01.2023
Presented menus and answered questions regarding items.
Provided excellent customer service to ensure satisfaction.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Responded to ad hoc cleaning duties at end of shift.
Checked food before serving it to customers.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Prepared checks, itemizing total meal costs and taxes.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Teacher
Instituto Salesiano Pedro Justo Berrio
Medellin - Colombia
01.2020 - 12.2021
Courses were taught in Spanish. I instructed Spanish, Philosophy, History, and Religion.
Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
Supervised after school activities such as clubs or sports teams.
Maintained a safe and orderly learning environment for all students.
Developed and implemented lesson plans based on curriculum objectives.
Created meaningful projects that allowed students to apply their knowledge in real world situations.
Prepared and graded subject tests for students.
Participated in professional development workshops related to teaching methods or curriculum changes.
Supervised students throughout day, both in classroom and outside during breaks.
Teacher
Ciudad Don Bosco
Medellín - Colombia
01.2018 - 12.2019
The school focused on supporting students from low-income families, with a strong emphasis on family engagement and holistic support. Many of these students faced challenges such as homelessness, social neglect, substance abuse, and gang involvement. Through a solid sense of community, we provided essential services and care to both students and their families, always with a commitment to love and generosity. Consistently guided by the pedagogical principles of St. John Bosco.
Courses were taught in Spanish. I instructed Spanish, Philosophy, History, and Religion.
Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Used videos, lectures and moderated discussions to engage students during class.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Participated in workshops, trainings and conferences to improve educational skills.
Utilized technology-based learning tools to enhance classroom instruction.
Exceeded customer satisfaction by finding creative solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Teacher
Colegio Salesiano San Juan Bosco
Tulua - Colombia
01.2012 - 12.2013
Courses were taught in Spanish. I instructed Spanish, Philosophy, History.
Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
Received recognition for contributions to innovative concepts in classroom instruction.
Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
Provided individualized instruction to meet the needs of all students.
Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
Education
Associate of Arts - Theology
Pontificia Universidad Javeriana
Bogota - Colombia
05-2018
Bachelor of Arts - Theology
Pontificia Universidad Javeriana
Bogota - Colombia
08-2017
Associate of Arts - Philosophy
Universidad Pontificia Bolivariana
Medellin - Colombia
02-2012
High School Diploma -
Colegio Salesiano San Pedro Claver
Cartagena Colombia
12-2006
Skills
Staff coordination
Reservation management
Verbal and written communication
Server support
Guest relations
Strong interpersonal skills
Exceptional communication
Affiliations
I am passionate about sports and healthy eating. I strongly oppose violence and abuse, and prioritize love and respect in my life. God is an essential part of my journey.