ANDRES PINEDO
Houston
Summary
Dedicated professional with strong customer service skills, problem-solving abilities, and attention to detail. Experienced in developing service policies and training staff to enhance customer satisfaction. Detail-oriented Shipping and Receiving Clerk with expertise in shipping processes and team collaboration. Proven ability to troubleshoot customer service issues and train new staff, contributing to improved operational efficiency and customer satisfaction. Adaptable and committed individual with a versatile background in customer service and operations. Known for strong teamwork and effective training skills, ready to leverage experience to enhance service delivery and operational outcomes.
Overview
4
4
years of professional experience
Work History
COSTUMER SERVICE
Chevrolet Motors
Miami
12.2024 - 02.2025
- Assisted in troubleshooting escalated customer service issues.
- Provided customer service support to ensure customer satisfaction.
- Contributed ideas for improving customer service quality standards.
- Contributed to a positive customer service experience by providing excellent customer service skills.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
Shipping and Receiving Clerk
ESWINDOWS
Miami
03.2022 - 07.2024
- Processed incoming shipments to verify accuracy against packing lists.
- Assisted in training new staff on warehouse procedures and safety protocols.
- Operated computers to access information related to shipping activities.
Cook
Kekes
Orlando
08.2023 - 02.2024
- Prepared diverse menu items according to established recipes and presentation standards.
- Ensured kitchen cleanliness by following sanitation and safety procedures consistently.
- Collaborated with team members to streamline food preparation processes efficiently.
- Maintained inventory levels by monitoring stock and assisting with ordering supplies.
- Trained new staff on kitchen protocols, food handling, and equipment usage.
- Executed daily specials based on seasonal ingredients and customer preferences.
- Operated kitchen equipment safely while following operational guidelines and procedures.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Salesperson
AutoNation
Miami
01.2021 - 02.2023
- Engaged customers to assess vehicle needs and preferences.
- Presented vehicle features and benefits to potential buyers.
- Negotiated deals and handled complaints or objections.
- Generated new business opportunities through cold calling campaigns.
- Participated in trade shows and sales events to promote products.
Education
High School Diploma -
CENTRO INCA
COLOMBIA12-2018
Skills
- Customer service
- Shipping processes
- Problem solving
- Customer service aptitude
- Sales negotiations
- Food safety protocols
- Customer service and support
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
COSTUMER SERVICE
Chevrolet Motors
12.2024 - 02.2025
Cook
Kekes
08.2023 - 02.2024
Shipping and Receiving Clerk
ESWINDOWS
03.2022 - 07.2024
Salesperson
AutoNation
01.2021 - 02.2023
High School Diploma -
CENTRO INCA
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