Andres Quintana
Campo,CA
Summary
Dynamic professional with extensive experience in commercial driving and customer service, notably with JP Gunite Inc. Proven ability to navigate routes efficiently while delivering exceptional service. Bilingual communicator skilled in Microsoft Office, adept at resolving customer issues and enhancing satisfaction. Committed to safety and quality in all operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Volumetric Mixer Operator
JP Gunite Inc
El Cajon, CA
06.2023 - Current
- Operate volumetric Mixer
- Deliver concrete and slurry to customers
- Operate commercial vehicles
- Operate heavy equipment
- Complete tickets for material to charge
- Monitored the flow of materials into hoppers, adjusted speed and feed rate of conveyors, weighed ingredients, and monitored gauges.
- Operated mixer to prepare batches of concrete and mortar, according to specified recipes.
Road Maintenance Worker
County of San Diego
San Diego, CA
06.2022 - 04.2023
- Drive commercial vehicles
- Provide maintenance and repairs on county roads
- Complete work orders
- Removed vegetation growing along the roadside using hand tools or powered equipment.
- Collaborated with co-workers to ensure efficient completion of tasks.
- Repaired potholes by filling them with asphalt or other material.
- Displayed a professional attitude towards customers who stopped at work sites for inquiries about ongoing projects.
- Operated a variety of tools and equipment related to road maintenance such as jackhammers, power saws, graders, compactors, concrete mixers, mowers, tractors and snowplows.
- Communicated effectively with supervisors regarding progress of projects and completion of assignments.
- Loaded trucks with building materials such as gravel or asphalt needed for repairs or new construction projects.
- Operated heavy machinery with extreme care and caution, following specific employer guidelines for safety.
- Flagged motorists to provide warning of obstacles and repair work.
Underground Tech
Henkels & McCoy
Spring Valley, CA
06.2019 - 02.2021
- Dig underground utilities
- Drive commercial vehicles
- Complete work orders
- Deal with City and county permits
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Followed safety practices to safeguard against injury and damage to property.
Camera Car Driver
Riteway Recovery
National City, CA
09.2018 - 05.2019
- Search addresses for vehicles that are out for repossession.
- Scan license plates and write updates on current accounts.
- Write reports on end of day activities.
Delivery Driver
PPFT.Inc/FedEx
El Cajon, CA
07.2014 - 12.2018
- Mapped out routes for daily deliveries.
- Responsible for the packages and ensuring that they were delivered on time.
- Picked up packages from businesses.
- Addressed clients in professional manner at all times.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Customer Service Representative
U-Haul
National City, CA
12.2013 - 07.2014
- Handled store opening and closing procedures, ensuring cash drawers were balanced daily.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Interacted with clients efficiently, providing friendly and courteous service.
- Managed check-ins and rentals of equipment to maintain operational flow.
- Verified rental vehicles met safety standards before customer use.
- Maintained cleanliness of workplace to promote a safe environment.
- Conducted inventory assessments of equipment, supplies, and merchandise systematically.
Delivery Driver
05.2013 - 12.2013
- Loaded and organized trucks with merchandise that clients ordered.
- Mapped out routes for daily deliveries.
- Called customers to schedule delivery times.
- Maintained vehicles to ensure they were in proper driving conditions.
Pipefitter/Pipe Threader
Western Fire Protection
Poway, CA
11.2012 - 04.2013
- Responsible for cutting, threading and putting fittings on metal pipes for fire sprinkler systems.
- Received job orders and ensured that only the necessary amount of material was being used.
- Assisted in deliveries.
- Help maintain the shop clean at all times.
Driver's Assistant
Carlos Gonzalez Delivery
San Diego, CA
07.2011 - 11.2012
- Kept loads from being damaged through proper loading and security.
- Communicated with dispatching regarding changes to routes, deliveries and orders.
- Mapped routes and specific locations using local road knowledge and GPS software.
- Lifted boxes and products with correct safety gear and techniques.
- Requested customer signatures for deliveries.
- Planned most efficient route to destinations to speed up deliveries.
- Documented delivery information, updating after each stop.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Inspected goods and checked for damage before deliveries.
- Coordinated paperwork for customer goods delivery.
Education
High School Diploma -
Steele Canyon High School
Spring Valley, CA07.2011
Skills
- Customer service expertise
- Commercial driving
- Warehouse operations
- Route navigation
- Proposal writing proficiency
- Microsoft Office suite
- Bilingual communication
Certification
CDL A
FLAGGER CERTIFICATION
Additional Information - Relevant Skills
Proficient in Microsoft Word, Excel, Power Point, Outlook, High-level proposal writing skills and computer literate
Timeline
Volumetric Mixer Operator
JP Gunite Inc
06.2023 - Current
Road Maintenance Worker
County of San Diego
06.2022 - 04.2023
Underground Tech
Henkels & McCoy
06.2019 - 02.2021
Camera Car Driver
Riteway Recovery
09.2018 - 05.2019
Delivery Driver
PPFT.Inc/FedEx
07.2014 - 12.2018
Customer Service Representative
U-Haul
12.2013 - 07.2014
Delivery Driver
05.2013 - 12.2013
Pipefitter/Pipe Threader
Western Fire Protection
11.2012 - 04.2013
Driver's Assistant
Carlos Gonzalez Delivery
07.2011 - 11.2012
High School Diploma -
Steele Canyon High School
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