Summary
Overview
Work History
Education
Skills
Timeline
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Andres Quintana

Beaumont,United States

Summary

Skilled in surveillance system management and real-time assessment, Committed to delivering exceptional service while ensuring compliance and operational excellence in fast-paced environments.

Hardworking professional well-versed in mobile and stationary surveillance. Extensive background in using diverse investigative and documentation tools. Knowledgeable about securing information, documenting findings and writing detailed reports.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Rational Surveillance Operator with extensive knowledge of table games, slot machines and cage procedures for large gaming establishments. Reliable and willing to track suspicious activities and behavior throughout public areas. Ready to utilize exceptional organizational and decision making talents in a new role with a terrific organization.

Overview

6
6
years of professional experience

Work History

Surveillance Investigator

Morongo Casino Resort and Spa
11.2023 - 07.2025
  • Observe table games to insure compliance with the Tribal gaming ordinance & NIGC regulations.
  • Observe the games to insure that patrons are not cheating at the games.
  • Confirm dealer payouts and promotional jackpots, when requested.
  • Observe jackpot payouts on the slot machines.
  • Observe the payout transactions from all cashier cages.
  • Observe the cash count room during operations.
  • Observe the machine cash drop during its operation.
  • Observe the chip count room during operation.
  • Observe the casino floor for former patrons who are not allowed on property.
  • Conduct non-gaming audits (including observation of Food & Beverage areas) for employee conduct.
  • Prepare duplicate tapes of injuries for insurance and casino/hotel investigatory purposes.
  • Insure that all security equipment is in good working order.

Sales Advisor

Best Buy
10.2020 - 10.2024
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Demonstrated features, answered questions and offered solutions.
  • Responded to in-person and telephone requests for information about company offerings.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Built diverse and consistent sales portfolio.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Funeral Attendant

Emmerson-Bartlett Memorial Chapel
01.2019 - 12.2020
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Provided personal assistance, emotional support and personal care to clients.
  • Met with over families to plan funerals by discussing service options and needs.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
  • Transported deceased to funeral home.
  • Supported funeral director with all facets of funeral service coordination.

Education

Beaumont High School
Beaumont, CA

Skills

  • Surveillance system management
  • Video surveillance oversight
  • Skilled in report composition
  • Real-time surveillance assessment
  • Data collection
  • Identity confirmation
  • Multimedia documentation skills
  • Guiding professional development
  • Customer engagement strategies
  • Effective product showcasing
  • Effective sales presentation
  • Proven sales expertise
  • Client relations experience
  • Sales development training
  • Proven sales skills

Timeline

Surveillance Investigator

Morongo Casino Resort and Spa
11.2023 - 07.2025

Sales Advisor

Best Buy
10.2020 - 10.2024

Funeral Attendant

Emmerson-Bartlett Memorial Chapel
01.2019 - 12.2020

Beaumont High School