Andres Ragazzoni
Tampa,FL
Summary
Resourceful Vice President with over nine years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.
Overview
9
9
years of professional experience
1
1
Certification
Work History
VP, Product Owner
Citibank
Tampa, Fl
08.2023 - Current
- Oversee the development and lifecycle of three key applications. The Digital Data Pre-certification application, the Data Reconciliation application, and the Data Dashboard application.
- I play a crucial role in understanding the development status of each application, collaborating closely with leads to align with our business roadmap. Acting as a communication bridge between technical teams and business stakeholders, I curate and deliver documentation, roadmaps, and updates for a cohesive project approach
- Accountable for delivering comprehensive reports on all aspects of application development to senior management, ensuring a transparent and informed overview of the progress and outcomes in this domain
- Oversees work methodologies and provides scrum guidance to tech leads when necessary
- Oversee the development and maintenance of the product backlog, including handling production support, bug resolution, and defect prioritization
- Track progress against established goals and benchmarks, identify and scope necessary enhancements, and devise implementation plans
- Lead product development efforts in collaboration with Technology and Design teams
- Communicate the product strategy and progress to executives and the leadership team
- Regularly publish executive reports summarizing the overall health of the product, industry trends, competitive landscape, and customer feedback
- Monitor and manage product change requests, providing assistance in resolving production-related issues when necessary.
Digital Business Analyst
Backbase, Inc
Tampa, Fl
08.2022 - 08.2023
- As a Business Analyst, I capture requirements for Banks and Credit Unions to execute their customer experience vision. Within a Scrum Agile team, I work directly with development (WEB, iOS, Android), Solution Architects, QA Analysts, Business Analyst, and UX graphic designers
- While working with the Scrum team, we designed, refined and delivered the client requirements prior to implementation.
- Duties included included but were not limited to participating in scrum ceremonies, user story creation, user story refinement, and follow up through the user story lifecycle
- Apart from this, I work as the liaison for our client (Banks) to our team, ensuring their business requests are communicated and executed correctly across teams
- Creates and maintains the product backlog, including handling production support, bug resolution, and defect prioritization
- Meets with client (Bank/Credit Union) and captures all functionality requirements.
Digital Product Analyst /Owner
Nymbus, Inc
Birmingham, AL
08.2021 - 08.2022
- As a Product Analyst, I am responsible for backlog management, prioritization, and decision making
- I work directly with Vendors, Product Owners, Technical Analysts, Software Engineers, and UX graphic designers; to ensure the product meets the written acceptance criteria requirements
- I leverage systems such as JIRA, Confluence, Lucid, and FIGMA to request, deliver, and review new product enhancements, bug fixes, and UX designs
- I take part in various Agile ceremonies led by an assigned Certified Scrum Master (CSM) to perform Sprint Planning, Story Grooming, and Sprint Retrospective
- Builds and prioritizes a backlog with over 400+ user stories
- Manages and prioritizes 100 + Bugs/Sub-Bugs per release
- Oversee the development and maintenance of the product backlog, including handling production support, bug resolution, and defect prioritization
- Track progress against established goals and benchmarks, identify and scope necessary enhancements, and devise implementation plans
- Lead product development efforts in collaboration with Technology and Design teams
- Communicate the product strategy and progress to executives and the leadership team
- Regularly publish executive reports summarizing the overall health of the product, industry trends, competitive landscape, and customer feedback
- Monitor and manage product change requests, providing assistance in resolving production-related issues when necessary.
AVP, Treasury Management Product Development Analyst
Regions Bank
Birmingham, AL
03.2018 - 08.2021
- As a TM Product Analyst, I was the liaison between the Product team, Sales, Account Management, Marketing, and Client Services
- I worked with each one of these partner groups to communicate, inform, and train them on all Commercial Card system enhancements
- I partnered up with Marketing, Communications, and legal teams; to plan, draft, and deliver system communications via email, mail, and system messages concerning upcoming system changes
- In addition to this, I played a key role in product development by performing market research and implementing findings into the current solutions
- Created and developed a training process to onboard and train 4000 Commercial Card users during the TSYS/CentreSuite system migration
- Reduced incoming Card Activation client requests by 30%
- Trained over 100 Commercial Card partners in TSYS and Visa software.
Officer, Treasury Management Business Analyst
Regions Bank
Birmingham, AL
02.2019 - 03.2021
- As a client experience Business Analyst, I was in charge of developing a client training process that would encourage end-users to quickly utilize services via a Treasury Management platform
- I partnered up with cross-functional teams such as Sales, Implementations, and Technical Support to lead and develop the strategy of the project
- Together with the mentioned cross-functional partners, I was able to design and implement the training system
- In addition to the training project, I was in charge of departmental projects such as system migrations and integrations
- Apart from this, I worked extremely close with Marketing, Communications, and Legal partners to draft and develop user guides and user videos for end-user self-help
- Reduced client training requests by more than 80%
- Drafted, documented, and launched over 15 self-help user guides (also contributed to the above percentage success)
- Scripted 8 videos for client self-help with platform navigation pointers.
Debit Card Business Systems Analyst
Regions Bank
Birmingham, AL
03.2018 - 02.2019
- As a Debit Card Business Systems Analyst, I was a stakeholder in the Debit Card Instant Issuing project
- I was in charge of providing technical support for the initial one hundred branches that were selected to take part in the DataCard Debit Card Instant Issuing Project
- In addition, I was responsible for system patch verification, debit card printer maintenance, debit card testing, balancing card inventory, and production reporting
- Provided technical support to 100 branches
- Troubleshoot an average of 20 requests per day.
CTD Treasury Management Training Specialist II
BBVA, USA (PNC)
Birmingham, AL
11.2015 - 03.2018
- Worked as subject matter expert and organized daily detailed training sessions with new and existing clients on a variety of Treasury Management applications that offered services such as Positive Pay, ACH Payments, Wires, Remote Deposit, Integrated Payables, and more
- Reviewed systems implementation for efficiency before the client's go-live date and training
- Identified and evaluated relevant training topics for selected products based on client-specific training needs assessments
- Trained an average of 100 high-value companies per month
- Increased product profitability by upselling software services throughout the training sessions.
CTD Technical Support Specialist
BBVA, USA (PNC)
Birmingham, AL
- As a Technical Support Specialist, I answered client requests via phone, chat, and email
- I provided technical support for services such as Positive Pay, ACH Payments, Wires, Remote Deposit, and Integrated Payables; which were offered through various Treasury Management software
- I was also tasked with end-of-day ACH batch balancing, where I ensured that all submitted ACH files by clients were entered for processing before widow closing
- Answered an average of 50 technical support calls per day.
Education
Bachelor’s Degree in Business Administration -
Huntingdon College
Skills
- Leadership
- Execution
- Product Ownership
- Product Management
- Agile certified (CSPO)
- Agile Certified Scrum Master (CSM)
- Decision Making
- Product Roadmap
- Backlog Creation / Prioritization
- User Story creation (Gherkin format)
- Proficient in: JIRA, Confluence, Lucid Charts, Visio, PowerPoint, Excel, Word
Websites
References
Available upon request
Certification
- Certified Scrum Product Owner (Scrum Alliance)
- Certified Scrum Master (Scrum Alliance)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
VP, Product Owner
Citibank
08.2023 - Current
Digital Business Analyst
Backbase, Inc
08.2022 - 08.2023
Digital Product Analyst /Owner
Nymbus, Inc
08.2021 - 08.2022
Officer, Treasury Management Business Analyst
Regions Bank
02.2019 - 03.2021
AVP, Treasury Management Product Development Analyst
Regions Bank
03.2018 - 08.2021
Debit Card Business Systems Analyst
Regions Bank
03.2018 - 02.2019
CTD Treasury Management Training Specialist II
BBVA, USA (PNC)
11.2015 - 03.2018
CTD Technical Support Specialist
BBVA, USA (PNC)
Bachelor’s Degree in Business Administration -
Huntingdon College