Andres Ramirez
Las Vegas,NV
Summary
Hardworking individual with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving sales targets. Skilled in active listening, problem-solving, and multitasking.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Recruiting Coordinator
Somerpointe Realty
11.2023 - 08.2024
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Improved candidate experience by providing timely updates throughout the recruitment process, resulting in positive feedback from applicants.
- Coordinated incoming job requisitions and applications.
Sales Support Upsell Representative
Cox Communications
01.2018 - 01.2022
- Meet monthly Sales quotas in upselling inbound calls while meeting certain time management expectations in a call center environment(after call, hold times, etc.)
- Provide outstanding customer service or basic technical support to customers in conjunction with a sales or retention interaction
- Assist government assistance/financial hardship customers in getting approved for special programs that cox offers
- Staying up to date on qualifications for said programs, assist customers in sending in required documentation for approval
Senior Sales Operations Specialist (Ast. Store Manager)
Cox Communications
01.2016 - 01.2018
- Facilitates weekly sales meetings to ensure sales associates are aligned to corporate initiatives, including customer and product strategies
- Responsible for delivering exceptional customer experience by assisting the Store Manager with leading, coaching, and developing the team of store sales associates
- Assist frustrated customers and handling escalations, while keeping store environment safe for staff and customers present
Retail Sales Associate
Cox Communications
01.2015 - 01.2016
- Explain and demonstrate product capabilities as well as offer suggestions based on customers wants and needs
- Meet or exceed targets regarding customer experience, sales, and retention
- Continuously expands knowledge of current Cox products as well as competitor product offerings by participating in regular training classes
- Engage in workshops, special events, and product demos
Sales Representative
Sprint
01.2008 - 01.2015
Education
High School Diploma -
Southern Nevada Vocational Technical Center
Henderson, NVSkills
- Excellent Customer Service
- Business Operation Management Skills
- Strong Sales Background
- Strong Capability To Resolve Conflict
- Effective Time Management Skills
- Self Motivated
- Hard Working
- Dependable
- Fantastic Organization Skills
- Exceptionally Technologically Savvy
- Administrative Skills
- Interdepartmental Coordination
References
AVAILABLE UPON REQUEST
Certification
- Professional in Human Resources (PHR) - HR Certification Institute.
- Talent Acquisition Strategist (TAS) - The Association for Talent Acquisition Solutions.
- Certified Sales Professional (CSP)
Timeline
Recruiting Coordinator
Somerpointe Realty
11.2023 - 08.2024
Sales Support Upsell Representative
Cox Communications
01.2018 - 01.2022
Senior Sales Operations Specialist (Ast. Store Manager)
Cox Communications
01.2016 - 01.2018
Retail Sales Associate
Cox Communications
01.2015 - 01.2016
Sales Representative
Sprint
01.2008 - 01.2015
High School Diploma -
Southern Nevada Vocational Technical Center
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