Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Andres Ramirez

Houston,TX

Summary

Professional with more than 10 years of experience in operations management, multicultural team leadership and occupational safety compliance. I worked in Australia, where I adapted operational strategies to an international environment, improving efficiency. OSHA 30 certified, I have implemented occupational safety practices, ensuring healthy and safe work environments. My focus on continuous improvement, resource optimisation and team productivity has enabled me to exceed targets and generate tangible results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Operations Manager

sarasota Airport
Sarasota, FL
06.2024 - Current
  • Coordinated strategic meetings with shift leaders and developed operational strategies, increasing team productivity by 40%.
  • Oversaw inventory management and product flow, reducing losses by 15% and improving stock control.
  • Implemented an ongoing training programme for staff, improving service quality and reducing operational errors by 60%.
  • Conducted safety meetings in compliance with OSHA regulations, addressing deficiencies, and increasing workplace safety by 40%.
  • Developed new contract opportunities within airport operations, contributing to a 10% increase in profitability.
  • Performed detailed financial analysis, optimising resource allocation and improving budget accuracy by 10%.
  • Certified in the Outreach Training Program (OSHA 30), gaining experience in recognizing, avoiding and preventing hazards in the workplace.
  • I managed day-to-day operations using Winteam for scheduling and payroll, Ehub for PTO management and Workwave for hiring, improving service quality and reducing operational errors.

General Manager

Main Street Trattoria
Sarasota, FL
10.2022 - 05.2024
  • I coordinated the daily operations of the restaurant, managing a daily occupancy of over 500 people and ensuring quality service, resulting in a 20% increase in customer satisfaction.
  • I ensured compliance with food safety best practices and current regulations, achieving 100% compliance in internal and external audits and maintaining a safe and healthy environment.
  • I worked closely with management to achieve revenue targets, optimizing operational processes and achieving a 15% increase in quarterly revenue.
    Researched and selected new suppliers, improving product quality, and reducing costs by 5% through strategic sourcing.
  • Developed and implemented training programs for front desk staff and certification processes, improving operational efficiency by 18%, and reducing customer wait times by 25%.
  • Managed the schedules of 25 employees using Toast, optimizing shift coverage and achieving 98% operational compliance.

CPF Costumer Path Finder

La Haus
Cundinamarca
08.2021 - 08.2022
  • Evaluated and analyzed financial profiles and credit risks, using tools such as Salesforce and HubSpot to manage customer relationships, optimizing the assessment of financial needs in the real estate sector.
  • Refined and managed credit application processing protocols, ensuring 100% compliance with established requirements during three consecutive audits, resulting in the continuous improvement of internal processes.
  • Secured a top 5 CPF (Customer Performance Factor) position during the first quarter, enhancing the reputation of the team and contributing to attracting new customers, which increased the profitability of the business by 6%
  • Used Google Maps to perform geographic and strategic property analysis, facilitating real estate investment decisions.
  • Facilitated strategy meetings and client follow-up via Google Meet, improving remote communication with the team and clients, and reducing response time by 30%.
  • Collaborated closely with multi-disciplinary teams to develop customised solutions for clients, contributing to a 10% increase in key client retention.
  • I used Google Workspace and Slack to manage documents and improve communication between teams by reducing response times.

Manager Operation

El Cielo Authentic Mexican food
Melbourne, Australia
11.2018 - 11.2020
  • I ensured the delivery of promised service capabilities, maintaining high standards of quality and operational efficiency.
  • I supervised compliance with Health, Safety and Workplace Health and Safety (H&S) regulations, promoting a safe and healthy working environment for employees.
  • I managed KPIs and Service Level Agreements (SLAs) established by clients, achieving 95% compliance with the agreed agreements.
    Developed and implemented operational strategies for budget management and compliance, optimising resources and reducing operational costs by 12%.
  • I prepared regular progress reports on the operation, highlighting achievements and areas for improvement, which facilitated strategic decision making.
  • Implemented daily tracking dashboards to monitor operational performance, which improved decision-making and visibility of the operation.
  • I created and executed strategies to ensure compliance with commitments made to customers, improving customer satisfaction by 15%.
  • I ensured that all services provided met the quality standards set out in the contract, achieving a customer satisfaction rate of over 90%
  • Managed inventory control of allocated materials, ensuring availability and efficient use of resources, reducing material waste by 8%.
  • Ensure that all services provided meet the quality standards set out in the contract
  • Manage inventory control of material assigned to the operation, ensuring its availability and efficient use

Banking Executive

BBVA Bank
Bogotá, Cundinamarca
10.2017 - 10.2018
  • Evaluated and processed over 150 loan applications monthly, achieving 95% accuracy in assessing financial eligibility.
  • Executed a thorough review and validation of loan documents, reducing processing errors.
  • Analysed customer financial profiles, aligning mortgage solutions for 95% of customers surveyed, resulting in a 30% increase in satisfaction scores.
  • Coordinated departmental efforts, achieving increased speed of problem resolution by streamlining service delivery workflows.
  • Met and exceeded established business goals, resulting in recognition and performance bonuses, highlighting team success and improved financial results.

Sub Director Bank Office

Av Villas Bank
Bogotá, Cundinamarca
09.2014 - 08.2017
  • Ensured 100% compliance with internal policies, improving branch security measures and achieving zero security incidents during the working period.
  • Managed an operational/commercial team, ensuring compliance with established KPIs and targets, which boosted the efficiency and productivity of the team.
  • Implemented recognition processes during meetings, raising recognition of individual achievements and increasing team productivity.
  • Developed and executed training modules on safety procedures and business practices, which improved staff compliance with policies and procedures, ensuring a more efficient and safe working environment.

Education

Master of Finance Bussines -

Utel University
Remote
02.2025

Bachelor's degree - Business Administration

Politecnico gran colombiano
Bogotá, Cundinamarca
03.2020

OSHA 30 -

University of South Florida
Bradenton, FL

Skills

  • Microsoft Office
  • Team management
  • Office management
  • Risk management and accident prevention
  • Communication skills
  • Negotiation
  • Financial Analysis
  • Organizational skills
  • Project management
  • CRM Software
  • Administrative experience
  • Time management
  • Business Analysis
  • Account management
  • Sales Management
  • Budgeting
  • Customer service
  • Salesforce
  • Operational planning
  • Staff training and development
  • Business development
  • Relationship management
  • Guest services
  • Cost analysis and savings
  • Budget administration
  • Strategic planning
  • Financial sales
  • Customer relationship management

Certification

  • OSHA 30
  • Driver's License
  • ServSafe

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

Assistant Operations Manager

sarasota Airport
06.2024 - Current

General Manager

Main Street Trattoria
10.2022 - 05.2024

CPF Costumer Path Finder

La Haus
08.2021 - 08.2022

Manager Operation

El Cielo Authentic Mexican food
11.2018 - 11.2020

Banking Executive

BBVA Bank
10.2017 - 10.2018

Sub Director Bank Office

Av Villas Bank
09.2014 - 08.2017

Master of Finance Bussines -

Utel University

Bachelor's degree - Business Administration

Politecnico gran colombiano

OSHA 30 -

University of South Florida

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Andres Ramirez