Andres Ramos
Kissimmee
Summary
A dynamic professional with a proven track record at Marriott Vacations Worldwide, excelling in exceptional customer service and client relations. Efficient and skilled in data collection, payment processing, and record keeping. I foster strong client connections, increasing repeat business and customer satisfaction. Adept in financial analysis and regulatory compliance, and experienced in identifying discrepancies and ensuring accuracy. Strong focus on team collaboration and delivering results with adaptability to changing needs.
Overview
14
14
years of professional experience
Work History
Senior Vacation Specialist
Marriott Vacations Worldwide
10.2016 - 06.2025
- Resolved client issues promptly and professionally, maintaining high levels of customer satisfaction.
- Increased repeat business by establishing strong relationships with clients and maintaining regular communication.
- Regularly updated product knowledge through ongoing training sessions, staying informed on industry trends and destination highlights.
- Implemented client feedback collection processes, using insights to inform improvements in service offerings and overall customer experience.
- Maintained detailed records of all client interactions, bookings, and transactions for easy reference when needed.
- Conducted thorough research on various travel destinations to provide accurate information and recommendations to clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Updated and maintained customer databases to increase customer retention.
Lead Youth Mentor
YOLO Mentoring
03.2015 - 09.2016
- Served as an advocate for program participants by attending school meetings or court hearings when necessary.
- Collaborated with other mentors to develop individualized plans for each youth, addressing their specific needs and goals.
- Tracked participant progress through regular assessments and adjusted mentoring approaches as needed to ensure success.
- Organized group activities to promote teamwork, leadership skills, and positive social interactions among participants.
- Implemented after-school tutoring sessions to improve academic performance of participants struggling in school subjects.
- Increased awareness of the program within the community by participating in outreach initiatives and representing the organization at various local events.
- Provided one-on-one mentoring sessions, focusing on personal growth, goal-setting, and problem-solving strategies.
Gym and Membership Coordinator
Gold's Gym
07.2014 - 06.2015
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
- Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.
- Maintained membership database, ensuring that all information was current and accurate.
- Kept records of the products sold and helped create invoices for when we needed to purchase more for restocking.
- Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
- Investigated and resolved accounting, service and delivery concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Hybrid Professional
YMCA
05.2011 - 07.2014
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
- Organized engaging swim lessons for various age groups, teaching essential skills for aquatic safety and enjoyment.
- Contributed to increased membership sales by promoting the benefits of the YMCA facilities within the community.
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Assisted guests by creating fitness plans to achieve personal health goals.
- Maintained the facility to keep it at maximum efficiency.
- Participated and helped develop summer camp offerings that best suited the team and the community.
Education
No Degree - Business Analytics
Austin Peay State University
Clarksville, TNHigh School Diploma -
Clarksville High School
Clarksville, TN05-2013
Skills
- Exceptional customer service
- Strong communication skills
- Client relations
- Advanced computer skills
- Mentoring and training
- Resilience under pressure
- Client networking
- Credit and collections management
- Advanced spreadsheet usage
- Data entry and record keeping
- Multitasking and organization
- Problem solving
Accomplishments
- Lead the first team when the company decided to go remote, and due to the success of the team eventually the entirety of my department switched to remote increasing business revenue and employee morale.
- Helped change company policy as I exceeded the performance goals given to new hires faster than any agent previously resulting in increased pay for new hires.
- Part of the first specialty team that worked on specific tasks for the company to improve the business.
- Lead the first Wounded Warriors outreach program through the YMCA aquatics department to assist our veterans in overcoming disabilities and learn how to swim.
- Achieved reuniting two teenagers back with their family through effectively working with the state and reducing the teenagers behavioral issues.
Timeline
Senior Vacation Specialist
Marriott Vacations Worldwide
10.2016 - 06.2025
Lead Youth Mentor
YOLO Mentoring
03.2015 - 09.2016
Gym and Membership Coordinator
Gold's Gym
07.2014 - 06.2015
Hybrid Professional
YMCA
05.2011 - 07.2014
No Degree - Business Analytics
Austin Peay State University
High School Diploma -
Clarksville High School
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